Cybersecurity Operations Specialist SIAM

• Build customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add on work and assisting in identifying cross sales leads
• Build and transition Service Management and Service Integration solutions
• Carry out discovery process by gathering customer's business requirements and/or assessing the maturity of the IT organization and the level of business
• Translate customer's business requirements into IT delivery, including IT principles
• Oversee specific work / tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon, * Net expenses
• Company car or mobility budget (whatever works best for you)
• Health insurance
• Meal vouchers
• Pension plan
• Eco vouchers from €250/year.
• A flex plan where you can buy extra days off, update your insurance or buy home office supplies.
• 32 vacation days + Bank holidays.

• Strong analytical skills to evaluate the criticality of information collected from multiple sources, reconcile conflicts, decompose high-level information into detail
• Presentation and workshops facilitation skills, ability to provide training to clients and internal team members
• Experience in any of ITIL Service Management Process domain (IT Asset Management Lifecycle processes as a plus)
• Awareness of technologies and good practices that support ITSM solutions, integrations including CMDB and auto-discovery tooling
• Understanding of functionalities of at least one ITSM solutions (ServiceNow, BMC Remedy etc.) and ability to explain and recommend platform capabilities to maximize value of delivered service (experience with CMDB as a plus)
• Willingness to work with new technologies and to acquire new skills

Capgemini ist einer der weltweit führenden Anbieter von Management- und IT-Beratung, Technologie-Services und Digitaler Transformation. Als ein Wegbereiter für Innovation unterstützt das Unternehmen seine Kunden bei deren komplexen Herausforderungen rund um Cloud, Digital und Plattformen.