IT Supporter - ITSM / M365 / Sharepoint / Bern

Do you have experience in SharePoint?, * Support for the line management and specialist departments and be able to provide information on the status of tickets.

• German language skills (preferably native speaker).
• Analyze and, if necessary, resolve tickets in Serviceware (ITSM Suite).
• Knowledge of service management is an advantage.
• Analytical and networked thinking is required.
• Support and troubleshooting in the area of M365 Teams and SharePoint.
• Management and processing of authorization requests for access, Active Directory, Jira, Confluence, SAP, and Citrix.
• Experience in 2nd level support is desirable.