IT/AV Operations Engineer - London

We're looking for a hybrid IT Operations Engineer with a strong emphasis on in-office AV systems, internal events, conference room technology, and workplace tech reliability. In this role, you'll split your time between core IT operations and owning the design, support, and continuous improvement of our office AV experience.

You'll be a hands-on problem solver who enjoys working directly with end users and takes pride in creating reliable, low-friction meeting and collaboration experiences. You'll join a small, highly collaborative global team that values ownership, clear communication, and excellent customer service.

What you'll do as an IT/AV Operations Engineer at Vanta:

• Own the setup, maintenance, and day-to-day reliability of in-office AV systems, conference rooms, and collaboration tools
• Serve as the primary point of contact for AV support during meetings, internal events, and other high-visibility moments
• Design, standardise, and document reliable conference room and hybrid collaboration experiences across Vanta offices
• Plan, test, and operate AV for internal events such as all-hands, exec meetings, offsites, and hybrid events
• Provide high-quality IT support for Vantans in-office and remotely, including onboarding/offboarding, account provisioning, and hardware management
• Administer and support core IT systems such as Google Workspace, Okta, Jamf, and macOS devices, with an eye towards security, reliability, and scale
• Partner closely with Workplace, People, Security, and Exec teams on office technology needs, upgrades, and new buildouts
• Create clear documentation, runbooks, and checklists for IT and AV workflows to improve consistency and reduce friction
• Participate in an on-call rotation for urgent IT or workplace technology issues

How to be successful in this role:

• Communicate clearly and confidently, translating technical issues into approachable, actionable guidance for non-technical users.
• Deliver thoughtful, timely support with a strong focus on the employee experience-both in-office and remote.
• Bring hands-on experience with IT fundamentals (SaaS administration, identity/access management, macOS support) and practical AV troubleshooting.
• Stay calm and effective during live, high-visibility meetings and events when issues arise.
• Collaborate well across People, Workplace, Security, and Exec teams, building trusted partnerships.
• Thrive in a fast-paced, high-growth environment with shifting priorities.
• Take initiative and operate effectively with minimal oversight.
• Ability to work from our London office in a hybrid setting (3-4 days per week).
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

Do you have experience in macOS?

• Industry-competitive salary and equity
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks paid Parental Leave for all new parents Health & wellness stipend
• Remote workspace, internet, and mobile phone stipend
• Commuter benefits for team members who attend the office
• Pension matching
• 25 days of Annual Leave per year and unlimited sick time
• 8 company-paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!
• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

#LI-hybrid

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As an IT & AV Operations Engineer at Vanta, you'll play a key role in delivering a seamless technology experience for employees in our London office and across EMEA. The Corporate Engineering team ensures every Vantan has the tools, systems, and support they need, from day-one onboarding through day-to-day operations., We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.   You must create an Indeed account before continuing to the company website to apply