HR Data & Technology Services Manager (DTA Lab)

HR Data & Technology Services Managers play a central role in the day-to-day operation and continuous improvement of HR data and technology services. Working in a live service environment, post-holders ensure reliable, user-focused service delivery while identifying opportunities to streamline processes, enhance resilience and improve user experience through data and technology.

Successful candidates will be assigned to one of three specialist areas - Problem Management, Data Governance or Service Delivery - while sharing a core set of responsibilities. The roles require flexibility, curiosity and a commitment to continuous learning as technologies and priorities evolve.

Your responsibilities will include, but aren’t limited to:

• Manage the HR Data & Technology service desk, ensuring high-quality request handling, access management and routine data checks
• Maintain reliable service delivery, keeping HR systems and data accurate
• Analyse service and performance data to generate insight on user needs and improvement opportunities
• Build strong stakeholder relationships to understand requirements, manage expectations and resolve issues
• Produce clear, high-quality reports, presentations and data visualisations for varied audiences
• Support system configuration and administration, proactively learning and applying new technologies
• Identify opportunities to simplify, automate and improve processes to drive efficiency, This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details)., We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Making Effective Decisions
• Changing and Improving, We'll assess you against these technical skills during the selection process:
• Quality Assurance of Data & Analysis (Working)
• Problem Management (Working)
• Communicating between the technical and non-technical (Working), During the interview, you will also be required to complete an assessment which will be assessed against the following technical criteria:
• Quality Assurance of Data & Analysis
• Problem Management
• Communicating between the technical and non-technical

Please note that the technical elements of the role will be assessed against Government Digital and Data Profession Capability Framework (Skills) which you will be able to access here.

The interviews will take place week commencing 30th March

This interview and assessment will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further information on the selection process

Feedback on your application can only be provided if you attend an interview or assessment.

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., All External applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour

Threats or acts of violence

Illegal activity or substance misuse

Sexually explicit material

Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public.

Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It’s not about judging your personality or lifestyle—it’s about checking for potential red flags that might affect the role or company culture.

If you have questions or concerns about the social media check, we would be happy to explain in more detail what’s being looked at and how your data is handled securely and fairly.

Vetting

For further information on National Security Vetting please visit the Demystifying Vetting website. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Do you have experience in Quality assurance?, To be successful in this role you will need to have the following experience:

• Experience working in a data, digital and technology or service management environment
• Strong analytical skills, using data to understand problems and improve services
• Ownership, initiative and a problem-solving mindset
• The ability to manage live services, priorities and stakeholders effectively
• Clear communication skills with both technical and non-technical audiences
• A commitment to continuous improvement and learning in role, This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills., * Experience working in a data, digital and technology or service management environment
• Strong analytical skills, using data to understand problems and improve services
• Ownership, initiative, and a problem-solving mindset

Behaviours – you will be asked to provide a 250-word statement on the following Behaviours:

• Managing a Quality Service, * Communicating and Influencing
• Making Effective Decisions
• Changing and Improving

Experience

• The ability to manage live services, priorities and stakeholders effectively
• Clear communication skills with both technical and non-technical audiences

Do you enjoy solving problems, working with stakeholders and improving services?

Have you used data and insight to streamline processes and boost user experience?

If so, we’d love to hear from you!

The Data, Technology and AI Lab (DTA Lab) drives data and technology innovation across HR, delivering core services while rapidly prototyping, testing and deploying new solutions, including AI. We explore smarter ways to use HR technology to enhance the employee experience, improve processes and generate high-quality data that supports confident, informed decision-making.

As a fast-paced, forward-looking team, we improve HR data insights, champion consistent data use and shape a future-focused technology roadmap with AI at its centre. Working in the Lab means being curious, adaptable and proactive - ready to learn, experiment and grow as technologies and priorities evolve.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Department for Transport Central - Department for Transport Careers, Alongside your salary of £35,663, Department for Transport contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies .