Digital Services Systems Administrator

The main purpose of the role is to provide technical support and expert knowledge to the force for multiple policing systems to include, but not exclusive to, Athena, PND, PNC, LEDS, Evidence/com, including highly confidential covert systems

To provide management of user access to systems via Active Directory and Sailpoint IdentityNow. Analyse, diagnose and implement resolutions for reported issues

To ensure all relevant Policing Systems are configured, maintained and developed effectively to meet the continually changing business requirements of the force

Main Responsibilities:

• Provide a resilient and comprehensive system administration & analytical service to the Force for all relevant IT systems including highly sensitive operational systems, ensuring tickets are closed to OLA's & SLA's. Ensure compliance with legislation, guidance & policy
• To be adaptable and understand the requirements of working across systems, engaging with internal and external stakeholders who require guidance and technical expertise
• To provide excellent customer service to all system users, display a detailed understanding, of their support requirements at all times and take ownership of customer issues from initial contact to resolution, provide customer updates as appropriate
• To provide a professional and efficient collaboration between users and technical specialists/service providers for all requests that cannot be directly resolved, ensuring that priority escalation procedures are applied effectively
• Provide consultancy for internal developers on the access requirements for RPA processes
• Understand and interpret business requirements to provide a consultancy service to third party suppliers. Interpret supplier documentation to provide meaningful detailed information for the business, designing and implementing change to system configuration where necessary to improve effectiveness and enhance the user experience
• Manage the delivery of systems upgrades and patches from Suppliers, producing detailed test scripts for business users coordinating testing and final sign-off by System Owners. Provide consultancy to suppliers on compliance of functionality with legislation and policy. Assist with the identification of training needs and course content
• Establish, maintain and administer the security environment of the systems including the completion of changes to and monitoring usage of User Privilege, authorisations & passwords to prevent abuse of system data and facilities.
• Form and maintain working relationships with stakeholders across the Force, identify collaboration opportunities and attend events including User Groups for best practice
• Carry out bespoke system training for users around WKP environments
• Ensuring technical environments are being kept up to date and synchronised
• Ensure integrity, fairness and consideration of the needs of others are incorporated into the daily duties and relationships with colleagues
• To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

Special conditions:

• Travel throughout Warwickshire policing area.
• Casual Car User
• Flexible Working

Do you have experience in Technical support?, Knowledge:

• Educated to A Level or equivalent
• Detailed working knowledge of IT systems within a large organisation
• Understanding the importance of confidentiality and sensitive data
• Highly developed IT skills including use of Microsoft applications to include Active Directory and Sailpoint IdentityNow Administration, with the ability to use computerised and web-based systems effectively

Experience:

• Relevant experience of working in a service and project managed environment.
• Evidence of past employment that required attention to detail and the ability to prioritise tasks effectively and work to tight deadlines
• Experience of working to policy, legislation and guidance
• Experience in evaluating information and the ability to clearly explain complex issues.

Key Skills:

• Proven Customer Service skills with Excellent verbal and written communication skills
• Excellent interpersonal skills with the ability to empathise and manage diverse views from colleagues at all levels across the organisation and confidence in dealing with others
• Innovative thinker with desire for continual improvement and natural ability and desire to problem solve
• Excellent attention to detail
• Strong organisational skills, ideally supported by experience of using a formal project management methodology.
• The ability to build effective relationships with both internal and external stakeholders.
• The confidence to communicate and adapt your style to various stakeholders

Why work for Warwickshire Police? Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population. If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people's lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you. Equality, diversity and inclusion Warwickshire Police are committed to equality, diversity and inclusion. We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from minority ethnicity communities, people of all ages, abilities, faiths, religions and gender, LGBTQ+ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve. All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for. Recruitment and Selection Policy Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.