IT Desktop Analyst
Role details
Job location
Tech stack
Job description
The IT Desktop Analyst will provide responsive and professional 1st and 2nd line technical support to students and staff across the University, covering a wide range of IT and digital media services. You will diagnose and resolve technical issues in line with service level agreements, support staff devices and computer labs, troubleshoot software, hardware, printers and infrastructure queries, and provide AV and event support where required. The role also involves installing and maintaining IT equipment, including specialist hardware and software used in teaching and research environments.
Requirements
Do you have experience in macOS?, * HND level or equivalent or have both relevant and practical work experience.
- Customer service focused.
- General understanding of IT and AV technologies working within a teaching environment.
- Proficient skills relating to Windows, M365 apps and Mac OS.
- Experience using phone, email, instant messaging to support customers.
- Previous experience in use of incident management systems and ticket resolution.
- An awareness of the legislative framework which surrounds IT. They will be aware of and act upon the Health and Safety policy to ensure that equipment is delivered and maintained in a proper manner.
- Evidence of continuous professional development.
Benefits & conditions
With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others. UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2024 Young University Rankings) Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future. We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes:
- 24 days of annual leave, plus a further 12 days for public/university holidays
- An additional days leave on your birthday
- Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme
- A flexible approach to working pattern and work-life balance
- Employee discount scheme across 3,500 retailers
- Fitness facilities across our campuses
- Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme
- Professional, career and research development opportunities.
Interview Date: Week Commencing Monday 30th March Please note that the appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided). The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged. You can find out more about how the University uses your personal data as part of the recruitment process by looking at the UWS HR Applicant Privacy Notice at www.uws.ac.uk UWS are committed signatories to the Armed Forces Covenant. UWS is committed to equality and diversity and welcomes applications from underrepresented groups. UWS is a "Disability Confident" employer. University of the West of Scotland is a registered Scottish charity, no. SC002520
