Business Systems Operation Manager

Working closely with the Head of Finance System and Transformation and team, the Business Systems Operation Manager is responsible for operational stability, and delivery of Finance and Procurement systems, with a strong focus on billing, payroll, and procurement (Coupa) integrations, data migration, and BAU service management., * Management of day-to-day operational stability of Finance and Procurement systems

• Support to billing, payroll, and Coupa integrations into NetSuite

• Data migration execution, reconciliation, and automation

• Operate a structured BAU Service Management model (intake, Jira, prioritization)

• Act as escalation point for critical incidents and data failures

• Ensure audit readiness, controls, and operational documentation

• Manage key stakeholders across Finance, HR, Procurement, IT, and Audit

• Provide operational KPIs and reporting to leadership

Tasks:

Integration monitoring, incident triage, and root cause analysis (RCA)

Data migration planning, execution, reconciliation, and automation

BAU backlog intake, prioritization, and release coordination

Identification and delivery of automation opportunities across BAU processes (e.g. incident handling, reconciliations, data validations)

Application of AI-driven capabilities to improve:

• Data quality checks and anomaly detection
• Integration error classification and prioritization
• Trend analysis for recurring incidents and defects

Continuous optimization of BAU processes to reduce manual effort and operational risk

Definition and tracking of efficiency KPIs (automation rate, reduction in incidents, cycle time improvements)

Coordination with transformation and architecture teams to industrialize automation and AI solutions

• Proven experience in large global transformation programmes for finance, or operations roles with in-depth knowledge of all accounting processes and how they are translated into ERP systems

• Sound understanding of accounting principles, financial controls, and regulatory requirements (e.g., GAAP, IFRS, SOX) in multiple jurisdictions

• In depth knowledge of implementing and optimizing Oracle's NetSuite OneWorld solution or other big ERP solution for complex brown-field global companies - with appropriate qualifications and experiences

• Proven experience in tackling complex accounting scenarios and working with the Business community to create acceptable solutions

• Ability to work with cross-functional Business teams to optimize both discrete and end to end operations in Oracle NetSuite OneWorld implementations for maximum operational performance

• Bachelor's degree in Accounting, Finance, CIMA/ACCA

• Analytical mindset with proficiency in data analysis and problem-solving

• Excellent communication, presentation, and project management skills

Additional Requirements:

• Ability to work in a fast-paced, dynamic environment with changing priorities

• Strong problem-solving skills and attention to detail

• Willingness to travel occasionally for meetings, training, or conferences

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