Technical Support

As a member of Technical support, you will be working as part of the projects and support team, the key responsibilities of the role include:

• Being the first point of contact for internal technical support requests.
• Helping diagnose issues and finding potential solutions.
• Escalating complex or serious issues where required.
• Organise, track and close support requests.
• Raising and tracking support tickets and building relationships with key Third Party Partners where required.
• Supporting new projects with testing of new products and systems.
• Helping the internal development team build and test new functionality.
• Monitoring quote responses with aggregators.
• Helping to maintain key company Infrastructure (IT systems, Telecoms)., * Fully paid on-site training and ongoing coaching
• Clear career progression opportunities
• Private office kitchen
• Discounted gym membership
• On-site nursery, canteen, coffee shop, and hairdressers
• Eye care support
• Day off for your birthday
• Company BBQs and social events
• Quarterly awards and annual awards night
• Monthly treats and buffets
• Charity days
• Free parking

Do you have experience in Microsoft Office?, You don't need previous insurance experience to apply. We provide fully paid, comprehensive training, along with ongoing development throughout your employment. All we ask is that you have a positive attitude, and motivated, enthusiastic, and willing to learn. We'll teach you the rest., * Attention to detail

• Professionalism
• Teamwork
• Organisation and time management
• Strong written and verbal communication
• Microsoft office competency
• Ability to build and maintain relationships

Quote Detective is one of the UK's leading specialists in non-standard motor insurance, and we're continuing to grow. We are offering an exciting and Unique opportunity in our Projects and Support Team to help keep the business running at full speed. Whilst assisting with new projects and the development of our internal systems. Why Quote Detective? Our people are at the heart of everything we do. We pride ourselves on being an open, honest, and encouraging workplace where colleagues support one another and success is celebrated. If you're looking for a role where your effort is recognised and your career can genuinely progress, this could be the opportunity for you.