IT Technician

We are looking for a proactive, user-focused IT Technician to join our fast-paced IT Operations team. In this role, you will be the go-to person for our internal employees, ensuring that all IT equipment, software, and systems run smoothly. The ideal candidate possesses a strong technical aptitude, a methodical approach to problem-solving, and a genuine desire to provide exceptional internal service and support.

Duties include:

• Supporting the day-to-day operations of query resolution for internal users, tackling system and equipment issues efficiently.
• Configure, install, monitor, and maintain IT users' desktop software and hardware, including new equipment setups.
• Providing comprehensive technical and application support, exercising methodical diagnostic skills to resolve unfamiliar issues and determine root causes.
• Evaluating, maintaining, and modifying desktop application packages.
• Documenting solutions to problems and developing clear, accessible end-user guidelines.
• Providing excellent service to internal users, acting as a role model for the team by consistently exceeding defined KPIs.
• Promote IT best practices and identify operational improvements for the efficient day-to-day running of IT Operations.
• Occasional travel is expected as part of fulfilling the role.
• Undertake any other reasonable duties required in line with capabilities and the needs of the company and its clients.

Do you have experience in System administration?, * Solid knowledge of Microsoft 365 system administration, operating systems, and common software/applications

• Excellent verbal & written communication skills.
• Strong understanding of cybersecurity fundamentals and best practices
• Strong technical aptitude with a methodical approach to diagnosing the root cause of issues, coupled with a constant desire to learn and acquire new knowledge.
• A structured and independent way of thinking.
• Highly flexible, open to change, and able to adapt quickly to the evolving needs of the business in a fast-paced environment.
• Excellent organizational skills with the ability to manage multiple activities simultaneously, ensuring high quality even under tight schedules.
• Attention to detail.
• A desire to progress.

Work Experience Requirements

• Previous experience of working in an IT support environment.
• Knowledge and understanding of Microsoft 365., * O'Level / GSCE minimum (or equivalent).
• Related professional IT qualifications or certifications are highly beneficial but not essential.
• Holding a CompTIA A+ or Microsoft 365 Certified: Administrator Associate certification is a strong advantage.

Fineline VAR are the UK subsidiary of Fineline Global, one of the world's leading suppliers of PCB's. Following continued growth, we are looking for an IT Technician to join our team who is focused on providing a first-class service to our team. We believe our people are our strongest asset. We foster a diverse, inclusive community built on honesty, authenticity, and respect-making it an exceptional place to grow your career.