Sr. Manager, Strategic Business Change

The Senior Manager, Strategic Business Change is a senior, enterprise-facing role within the Strategy Realization Office (SRO), reporting to the Director, Strategy Realization Office. It is a core part of the SRO's evolving capability and plays a critical role in strengthening how strategy is translated into executable, value-driven change across the organization.

This is not a pure strategy or visionary planning role. It is a strategy enablement and execution-focused position, designed for someone who can work hands-on with senior leaders to shape decisions, resolve complex business challenges, and move initiatives from concept through to structured execution.

The role provides a unique opportunity to influence the operating model, reputation, and impact of the Strategy Realization Office itself-including how it partners with the business, the standards and playbooks it develops, and the way it supports commercially credible decision-making at enterprise scale.

The Senior Manager focuses on shaping and enabling complex business, digital, and organizational change. This includes deep engagement with "in-life" operational challenges, ambiguous transformation initiatives, and cross-functional programs where the path forward is not yet clearly defined.

You will act as a trusted internal advisor and problem-solver to senior stakeholders, bringing structured thinking, fact-based analysis, and pragmatic recommendations that balance commercial, operational, and technical considerations. While the role does not require hands-on technical delivery, it does require strong fluency in digital and technology-enabled change, and the ability to work confidently at the intersection of business strategy, technology, and delivery., * This position is expected to be remote for the foreseeable future with an occasional need to be onsite in a shared work environment

• Must have flexible work schedule to accommodate across global business hours

• Travel will be required , up to 10%

What we are looking for

• Build strong working relationships with senior leaders and stakeholders across NTT GDC functions to shape future-state operating models, processes, and digitally enabled ways of working aligned with SRO goals

• Provide structured, independent analysis to support strategic choices, including options appraisal, benefits assessment, delivery feasibility, and technology implications

• Define and evolve programme -level playbooks and blueprints that enable repeatable, scalable change - balancing structure with flexibility

• Establish practical programme frameworks that support incremental delivery (clear capabilities, measurable outcomes, and cumulative impact)

• Ensure initiatives are aligned to enterprise priorities and grounded in commercial reality

• Advisory in nature - always connected to execution

• Facilitate executive and senior leadership workshops to define problems, clarify objectives, and align stakeholders

• Translate complex challenges - such as cross-functional dependencies, process breakdowns, systems limitations, organisational misalignment, or delivery risk - into clear problem statements and structured initiatives

• Lead organisational standardisation discussions that balance global consistency with local operational realities

• Support the definition of scope and requirements for external consultants to ensure value, clarity, and proportionate effort

• Lead structured reviews of current-state processes, operating models, and supporting systems using a pragmatic staged approach

• Apply a digital-first lens to assess how systems, platforms, data, and automation can improve efficiency, control, and scalability

• Perform business-led fit-gap analysis with a bias toward simplification, standardisation , and reuse

• Support business systems audits during transformation or integration activity

• Provide commercially balanced recommendations based on business value, delivery risk, and long-term sustainability

• Establish and maintain a living repository of business, programme , and technology-enabled change blueprints

• Define new playbooks where needed - creating structured approaches rather than one-off solutions

• Embed blueprinting as a practical capability to improve governance, clarity, and cumulative improvement

• Contribute to shaping the SRO as a high-performing internal capability

• Contribute to structured change management approaches, drawing on established frameworks ( e.g. Kotter) and practical experience

• Support the design and delivery of communications, training, and adoption plans that help leaders and teams understand what is changing, why it matters, and how it affects them

• Work closely with senior leaders to pace and sequence change appropriately in complex, fast-moving environments

• Define clear success measures, outcomes, and KPIs at the outset of programmes and initiatives

• Monitor performance and adoption metrics to provide assurance, inform decision-making, and course-correct delivery where needed

• Ensure processes and ways of working are efficient, repeatable, and clearly documented-creating a solid foundation for future digital enablement

• Translate business needs into clear functional and service specifications to support procurement, commissioning, and consultant management

Do you have a valid General Dental Council Registration, General Dental Council license?, Do you have experience in Procurement?, Do you have a Bachelor's degree?, * Experienced in applying Lean or similar approaches to drive incremental, measurable improvement through structured problem-solving and delivery

• Strong working knowledge of structured change frameworks, applied in practice to build momentum, secure buy-in, and embed sustainable outcomes

• Balances delivery accountability, compliance awareness, and a clear focus on customer and business value

• Collaborative, adaptable, and results-driven; confident in challenging the status quo and navigating uncertainty where solutions are not yet defined

ACADEMIC QUALIFICATIONS & CER TIFICATIONS

• Bachelor's degree in Business , Finance, Operations, or a related discipline (or equivalent experience)

• Several years in business change, transformation, programme shaping, internal consulting, or strategy execution role

• Experience working in complex (preferably global) organisations with multiple stakeholders and competing priorities

• Strong background in operational change, programme development, and organisational capability building

• Experience contributing to the design or evolution of transformation offices, strategy realization functions, or internal consulting teams is highly valued

• Experience supporting procurement, commissioning, and management of external consultants

• Familiarity with systems-enabled change, enterprise platforms, and digital transformation initiatives is beneficial, but deep technical expertise is not required

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported., As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.