Manager - Site Reliability Engineering

We are looking for a Manager - Site Reliability Engineering to strengthen the Production Management leadership team of Clearing Technology Service. This role demands a proactive and hands-on leader with deep technical expertise and strong critical thinking. Role summary: You will be responsible for ensuring stability, resilience, and performance of our production systems while driving continuous improvement and SRE best practices across the platform. What you'll be doing:

• Service Ownership

Assume end-to-end accountability for Clearing production environment, ensuring high availability, optimal performance, and robust resilience of business-critical systems.

• Incident Management & Crisis Leadership

Act as Incident Commander during major incidents, leading resolution efforts, managing stakeholder communications, and driving root cause analysis and remediation.

• Team Leadership & Talent Development

Build and mentor a high-performing SRE team. Promote a culture of accountability, continuous improvement, and blameless postmortems to enhance operational excellence.

• Operational Excellence & SLA Compliance

Ensure consistency to response and resolution SLAs. Oversee efficient ticket management and escalation processes through ServiceNow, removing blockers promptly.

• Stakeholder Engagement & Relationship Management

Develop strong partnerships across LCH and LSEG teams. Ensure timely delivery of business-critical activities and transparent communication of risks and challenges.

• Process Optimisation & Continuous Improvement

Monitor and analyse technical processes to identify improvement opportunities. Implement enhancements to minimise business disruption and improve operational efficiency.

• Risk Management & Compliance

Ensure compliance with regulatory standards and internal governance. Proactively identify and mitigate operational risks.

• Metrics & Observability

Establish and maintain robust observability practices, employing metrics, logging, and tracing to drive data-driven decisions and improve system health.

• Out of hours support / On-call support
• Be available for overnight support of production services to ensure successful completion of processing
• Respond to overnight calls and deal with issues
• Participate in Disaster Recovery exercises

What you'll bring

Do you have experience in ServiceNow?, * Degree educated or equivalent work experience, * Number of years in Production Support / SRE roles with at least 3 years in a leadership capacity.

• Deep technical expertise in Oracle database - troubleshooting, scalability, performance tuning and optimization.
• Demonstrated experience implementing SRE frameworks - including SLOs, SLIs, incident management, and chaos engineering.
• Experience leading teams supporting systems deployed across mixed infrastructure (Cloud and On-Premise, AWS preferred)
• Solid understanding of change management, risk posture, and production readiness.
• Strong track record of delivering automation at scale, reducing toil, and eliminating manual operational tasks.
• Excellent communication and stakeholder management skills, particularly under pressure.
• Expertise in automation (Python, Shell, PowerShell etc.)
• Familiarity with observability tools and practices (metrics, logging, tracing).
• Ability to lead capacity planning and scalability strategies to support growth.
• Knowledge of clearing and settlement processes in financial markets.
• Familiarity with regulatory requirements and governance frameworks in financial services.
• Demonstrated ability to build, mentor, and retain high-performing SRE teams.
• Good communication and stakeholder management skills under pressure.

Person Specification

• Demonstrable experience managing SRE or Production Support teams in a critically important financial services environment
• Experience managing teams located across multiple locations and time zones.
• Excellent analytical skills, Attention to detail and problem-solving abilities.
• Solid technical background in the core technologies with several years of experience.
• Ability to communicate clearly and concisely to IT and business teams and to senior management
• Ability to break down complex technical issues into easy to digest format
• Familiarity with financial products and terminology.

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Role profile, London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.