1st Line Support Engineer

You will provide IT support to around 250 users across office and warehouse environments, ensuring systems run smoothly and issues are resolved quickly., * Provide 1st line IT support via phone, email and ticketing system (Jira)

• Troubleshoot hardware and software issues
• Support users across office and warehouse environments
• Install and configure hardware and software
• Document issues and escalate complex problems when needed
• Assist with occasional small IT projects

Technology Environment

• Windows 10 / 11
• Microsoft 365
• Active Directory
• macOS devices
• VMware
• Dell servers and storage
• HP/Dell networking
• Sophos firewalls

Do you have experience in macOS?, * Previous 1st Line / IT Support experience

• Strong knowledge of Windows 10 / 11
• Excellent communication and problem-solving skills

Pulled from the full job description

• Sick pay
• Free parking
• Company pension
• On-site parking

Limitless Digital Group is a growing e-commerce business that develops and scales consumer brands across global online marketplaces. As the business expands, they are looking for a 1st Line IT Support Engineer to join the internal IT team.