D365 BC Support Lead

Pearson Carter are working with one of the leading Microsoft Partners based in the United Kingdom, who are looking to expand their team by hiring an experienced Support Consultant to take on a Support Lead position. Get in touch if you are looking for your next opportunity! Responsibilities

• Lead, mentor and guide the support team members, identify training needs and creating development plans for each team member in line with business needs.
• Plan and manage work schedules to ensure appropriate coverage during business hours and on-call periods
• Foster a positive, collaborative team culture aligned with organisational values and focused on employee engagement
• Prioritise and allocate incidents and service requests based on urgency, impact and agreed SLAs

• 5years experience as a 2nd/3rd line Business Central Support Consultant
• LS Retail knowledge/experience desirable
• Ability to manage competing priorities in a fast-paced, customer-facing environment. Strong communication and stakeholder management skills
• Excellent troubleshooting and problem-solving skills

• Competitive salary up to £60,000
• 25 days of annual leave
• Hybrid work/remote
• Personal development & training