ICT Supporter (a) 100%

Join our dynamic team as a first contact for IT support! Enjoy a collaborative work environment and great benefits.

Tasks

• Handle and resolve ICT issues through 1st and 2nd level support.
• Install, configure, and maintain workstations including PCs and mobile devices.
• Document support cases and assist in software training and projects., In this important hub function, you competently support our employees as the first point of contact for all IT matters., * Acceptance, processing, and resolution of ICT disruptions (1st and 2nd level support)
• Installation, configuration, and maintenance of workstations (PCs, laptops, printers, mobile devices)
• User administration and rights assignment (Active Directory / Entra ID)
• Documentation of support cases and creation of instructions, documentation, and manuals
• Assistance with the introduction and training of new software solutions
• Participation in IT projects (e.g., rollouts of new hardware and software)

• Completed IT training as a specialist or similar qualification.
• Experience in IT support with Microsoft platforms like Azure and M365.
• Strong communication skills and a service-oriented mindset., * Completed vocational training as an IT specialist, ICT technician, or comparable education
• Experience in IT support (1st and 2nd level) as well as knowledge of the Microsoft platform (Azure, M365, Intune)
• Good skills in error diagnosis and troubleshooting
• Basic knowledge of network technologies (TCP/IP, LAN, WLAN) as well as IT security
• High level of service orientation, patience, and communication skills
• Independent, structured working style and ability to work in a team
• Very good German skills as well as good English skills

• Challenging, exciting work in a future-oriented company
• Attractive employment conditions and modern infrastructure
• Support for further training and certifications
• Personal and family-oriented corporate culture