IT Support Specialist

Join us as an IT Support Specialist in Schaffhausen! Enjoy a hybrid work environment with great benefits.

Tasks

• Provide 1st Level IT support for the internal infrastructure.
• Conduct phone support for IT issues and inquiries.
• Manage incidents and changes in the global ticketing system., * Provide IT 1st level support: You take over technical support for the internal IT infrastructure and are the first point of contact for IT-related questions
• Provide telephone support: You assist internal and external employees by phone with IT disruptions, inquiries, and problems
• Handle incident and change management: You analyze, classify, and process tickets in the global ticketing system and ensure efficient problem resolution
• Coordinate data center and network activities: You closely coordinate operational tasks in the local data center and network environment with the IT teams at the main site in Tuttlingen
• Provide cross-IT support: You support cross-team IT activities and contribute to a stable, modern IT service environment, * Flexible working hours & mobile work: In many areas, working time and location can be arranged as needed
• 30 vacation days and various special payments
• Training offers: Open in-house seminar program, extensive e-learning offerings, professional training, and much more
• Corporate benefits offers and bicycle leasing
• Subsidy for private pension provision and company health management
• Various childcare options - at the main site in Tuttlingen
• Health, sports, culture, and leisure offers - these vary depending on location

• At least 3 years of practical IT support experience required.
• Strong problem-solving skills and analytical thinking.
• Good communication skills to explain technical issues., * At least 3 years of practical experience in IT support roles (e.g., as IT Service Desk Administrator)
• Training as an IT specialist is an advantage
• Strong problem-solving skills and an analytical mindset; communication skills to explain technical problems understandably to non-technicians
• ITIL Foundation (for IT service management) and Microsoft Certified Solutions Associate (MCSA)
• Good German and English skills