Technical Support Specialist

The Technical Support Specialist is responsible for all aspects of manufacturing, providing support for the overall consistent running of the manufacturing and filling areas. This support will include leading investigations to identify root cause and appropriate corrective actions and therefore meeting production output needs of the company., The Technical Support Specialist is responsible for all aspects of manufacturing, providing support for the overall consistent running of the manufacturing and filling areas. This support will include leading investigations to identify root cause and appropriate corrective actions and therefore meeting production output needs of the company.

Main Activities/Tasks

· Investigate deviations, liaising with and working closely with manufacturing staff in production, recommend robust CAPA's to prevent reoccurrence and ensure timely disposition of all material in QT that is relevant to assigned area.

· Assist in the investigation of deviations for area and ensure that root cause for deviation has been identified and work with the manufacturing team to develop a CAPA to prevent reoccurrence.

· Liaise with the production team to generate documentation (Validation protocols, reports, PCRS) for area and work with cross functional teams to ensure documentation reflects manufacturing process.

· Assist in the validation of new and existing equipment and processes ensuring they meet all GxP standards and that they improve the quality and product output deliverables.

· Raise Change controls when necessary to ensure where appropriate no impact on production schedule. Liaise with other departments to ensure change control meets necessary requirements and support closure of existing change controls in a timely manner.

· Support the production team in their work with other departments in Compliance Excellence initiatives to ensure area is fully compliant with all GMP and customer requirements.

· Support effective development and training of staff through SOP updates and change controls.

· Maintain a robust database of production related consumables ensuring availability to meet production requirements and that they meet cGMP standards

· Flexibility, some areas of operation are continuous and will require occasional out of hours support.

· Applicants should be able to provide proof that they have a right to work in the UK at the time of their application. Applicants who are unable to provide this proof will not be considered., * * Degree qualified (or equivalent) OR a minimum of three years of relevant experience in a regulated industry.

• • Highly motivated to achieve targets on time.
• • Very good problem-solving skills and ability to easily interpret instructions.
• • Independent and highly motivated with strong communication skills both written and oral, prepared to work in a cross-functional collaborative environment to deliver results.
• • Demonstrate Skills in administration (Microsoft Word, Excel, etc.), coordination and project support., * * Experience of working in a regulated environment (i.e., Pharmaceuticals, Healthcare, food sectors or demonstrate transferrable skills from current role to meet experience required to work in a regulated environment).
• • Previous Aseptic Sterile manufacturing experience or demonstrate relevant knowledge of the requirements for working in a cleanroom facility both sterile manufacturing and/or GMP non-sterile manufacturing.
• • Experience in Lean/Six Sigma methodology

· Free Life Assurance

· Company Pension Scheme

· Healthcare cash plan

· 32 days annual leave

· Wedding Leave

· Company Sick Pay

· Employee well-being initiatives

· Employee Assistance Programme

· On-site free parking

· Subsidised Canteen Facilities

· Employee Perks scheme

· Annual Employee raffle

· Employee Recognition scheme

• Career development opportunities

What you will need

Norbrook is a family-owned veterinary pharmaceutical company headquartered in Newry, Northern Ireland, that specialises in manufacturing and distributing both farm and companion animal health products. Since its founding in 1969, Norbrook has developed a global reach, exporting to over 100 countries. With a strong focus on innovation, quality manufacturing, and ethical practices, the company offers professionals opportunities to work in cutting-edge science and global distribution, all while being part of a trusted and stable employer. Founded in 1969 by the late Lord Ballyedmond in Newry, Norbrook is one of the world's leading manufacturers of veterinary pharmaceuticals. The company develops, produces, and exports a broad portfolio of products for both large and companion animals-antibiotics, anti-inflammatories, antiparasitics, intramammaries and more-with over 300 product registrations. Norbrook operates multiple world-class manufacturing sites in Northern Ireland (including Newry and Monaghan) and Kenya, and supports its markets through regional sales, technical and regulatory teams. It exports to more than 100 countries and is known for its regulatory compliance (including FDA, EMA & VMD approvals) and ongoing investment in R&D. For candidates seeking a role in animal health, Norbrook offers a blend of scientific excellence, global impact, and long-term career growth. At Norbrook, the culture is grounded in scientific excellence, ownership, and community commitment. The company values innovation, continuous improvement, and precision, ensuring its people stay ahead with training and professional development. Employees often speak of a strong sense of purpose-knowing their work improves animal health globally-and a collaborative environment where quality and compliance matter deeply. Being family-owned, there remains a close connection between leadership and staff, with transparency, respect, and accountability. Norbrook also places importance on giving back locally-through charity efforts, community engagement, and environmental awareness-making it an employer where work is meaningful not just in product, but in impact., Norbrook is a family-owned veterinary pharmaceutical company headquartered in Newry, Northern Ireland, that specialises in manufacturing and distributing both farm and companion animal health products. Since its founding in 1969, Norbrook has developed a global reach, exporting to over 100 countries.