Windows Administrator
Role details
Job location
Tech stack
Job description
Responsible for delivery of End User Computing services, technologies, processes, impactful to productivity of our Spain workforce. Hands-on and working directly with our providers will be accountable for daily support and ongoing improvement of our Windows and MAC toolset as well as other tools and solutions, such as meeting rooms, laptops, printers, LAN/WAN connectivity. This key role manages all End User Windows & Mac images and devices, mobile device / application management, other EUC technologies, with responsibilities for effective delivery and operational support for PC imaging, packaging, software distribution, patching and overall PC lifecycle management. Service NOW Ticketing tool & JIRA Services Management (Incident, Service Requests, Asset management) Serve as the escalation point for End User issues and problems Lead and drive continuous improvement opportunities in end user computing experience. Primary operational point of contact for our strategic EUC outsourcing partner/s. Build strong internal customer relationships to ensure we are aligned to customer and business needs while prioritizing key initiatives. Interface with Senior IT leadership on problem/incident calls and acts as an escalation point. Develops and maintains a solution roadmap, product catalog and vision for End User Computing technologies and processes. Manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices. Engage external partners to create and maintain a hardware and client software roadmap that will contribute to a productive workforce. Maintain awareness of changing IT trends and regulations which might impact the company and develop strategies that will mitigate any incoming risks and/or take advantage of any future benefits. Assess upcoming technologies and recommend innovative use of new features and technologies related to desktop management with the objective of enhancing end user experience. Develop and sustain current documentation relating to areas of responsibility. Work within established configuration, change management policies, security policies for ensuring awareness, approval and success of changes made to the areas of responsibility. Work and communicate with a wide range of people - leadership, peers, vendors, staff members, and others.
Requirements
Spanish native speaker & good understanding of written and oral English 5+ Years of experience architecting EUC solutions and processes 5+ Years of experience with managing Microsoft end user technologies: SSO, Networking, Active Directory, LDAP, End Point Security, Antivirus Networking knowledge, experience in managing IPSec VPN's, Firewalls, Switches, LAN and WLANs. Experience in monitoring tools (Zabbix , Nagios or similar) Experience in Managing relational databases MS SQL Server, MySql or PostgreSQL Experience working with automatization tools like Ansible, Terraform or similar Experience in scripting and automating tasks using languages such as Python, Bash, PowerShell, or similar, to streamline workflows and enhance operational efficiency Experience with virtualization technologies like VMWare or similar Experience in managing backup technologies Experience in End-User Security best practices Good at creating technical documentation and process definition Customer focus & Ownership mindset Results oriented and a bias for action , with a can-do attitude Embraces change and innovation Bachelor degree in the area of Information Systems Management, Computer Science or similar
Benefits & conditions
A very competitive fixed plus variable compensation package A stimulating career plan with a collaborative and personal growth environment. Hybrid work format with offices in the center of Barcelona city
