IT First Line Support Engineer
Role details
Job location
Tech stack
Job description
Working with colleagues in the IT department, you will be responsible for monitoring and triaging inbound support requests via our ITSM platform, taking initial steps to resolve requests using your 1^st line technical support skills and escalating issues, where necessary.
You should be able to work independently as well as within teams and bring a flexible approach and attitude to the workplace that enables you to collaborate on support incidents with others. You will work as part of a close-knit and highly skilled team of IT Engineers as well as with other internal teams.
Your goals will include providing a continuous improvement approach to our support structure, updating processes, support documentation and the ITSM platform itself to enhance the services we provide and the experience of our customers.
You will be the primary communications link between the IT Infrastructure department, other business departments, partner service providers, suppliers, and customers. You will provide a friendly and approachable gateway to Pharmaxo IT services for all.
Requirements
Experience of Microsoft Windows 10 and Office 365. Experience with using and troubleshooting Microsoft Office with emphasis on Word, Excel, and Powerpoint. Basic understanding of PC hardware set-up and configuration. City
Benefits & conditions
- Annual salary: £25,000 - £29,000
- Annual leave of 25 days + bank holidays (increasing to 27 days after 3 years' service)
- Pension - you will be auto-enrolled after 3 months of employment at 5% (with an employer contribution of 4%). You can also opt to increase your contribution to 6% to which the employer will contribute 8%.
- Generous Life Assurance package
- Access to Employee Assistance Programme, counselling service and virtual GP service
- Pharmaxo Engage is our Reward & Recognition intranet which includes shopping discounts and benefits., £25,000 - £29,000
