Enterprise CSM: Drive AI-Driven Process Transformation

• Manage and grow a portfolio of 10-15 strategic enterprise accounts.
• Define customer value objectives and success plans.
• Identify and accelerate quick wins while building transformation roadmaps.
• Leverage process intelligence to uncover inefficiencies and opportunities.
• Drive measurable outcomes through insights and execution tracking.
• Build relationships with executive stakeholders.
• Deliver compelling storytelling connecting outcomes to priorities.
• Proactively identify risks and mobilize resources for success.
• Partner with Sales to drive account expansion.
• Guide customers in scaling governance for AI initiatives.

A leading Process Intelligence company in Madrid is looking for a Strategic Customer Success Manager to drive growth and value across enterprise accounts in the EMEA region. The role emphasizes strong stakeholder engagement, data-driven insights, and the ability to manage complex customer relationships. Candidates should have a proven track record in Enterprise Customer Success, excellent communication skills, and fluency in English. This position offers the chance to influence transformation strategies and deliver measurable business outcomes., * Proven experience in Enterprise Customer Success, Consulting, Value Engineering or Transformation Programs.

• Strong ability to engage with both operational teams and senior executives.
• Experience working with business metrics, ROI frameworks, and value realization methodologies.
• Excellent communication and stakeholder management skills.
• Fluency in English is mandatory.
• Ability to manage multiple complex accounts in a structured manner., Customer Success expertise Communication skills Stakeholder management Analytical skills Fluency in English