Technical Support Engineer

As our Technical Support Engineer your main goal will be to provide technical support and advice to sales teams and customers during the pre-sales process. In this role, you will receive, manage and solve all the technical questions from our clients about the manufactured product, including especial manufacturing requests (Engineering to Order). You shall be able to understand customer needs, translate them into technical solutions, and clearly and persuasively communicate how products and solutions can benefit the customer., As a Technical Support Engineer, you'll be responsible for:

• being the reference contact for technical issues related to the product manufactured at the Carrier Montilla Site.
• the optimization of technical selections to give the best technical and cost/term solution.
• the analysis of projects to adapt the product to the needs of our clients. *
• the coordination with engineering and manufacturing teams in projects or product adaptation studies.
• supporting the Marketing team in product training for customers.
• the management of customer visits to the factory.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

As a minimum you must have:

• Bachelor Degree in Engineering (mechanical, electrical, etc) or related
• Knowledge or/and experience in HVAC equipments and installation
• Intermediate/advanced user of Excel/Access
• Customer focus, teamwork skills and task/project organization skills
• Good command of Spanish and English (B2/C1)
• Valid UE work permit

Although not necessary, it would be nice if you have:

• Good command on French
• HTML programming skills

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Benefit from our great workplace environment and culture
• Enjoy the possibility of a hybrid remote work model
• Get development and learning opportunities
• Get competitive salary and benefits.
• Long term Career

At Carrier, you're joining the world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. We create solutions that matter for people and our planet - and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united byThe Carrier Way- our vision, values and culture. As an employer of choice, we strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. In short, Carrier's greatest assets are the expertise ,creativity and passion of our employees- and we're excited for you to join the team.