Content Designer (12-Month FTC)

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you'll be doing We're looking for someone to help bring our digital experiences to life. You'll be the expert on the copy, tone and personality of apps and websites our customers rely on every single day.

We're part of the Segments & Propositions Platform at Lloyds Banking Group, focused on delivering new or enhanced propositions for underserved customer segments within the bank. Our work is predominantly app focused, across the three main brands of Lloyds, Halifax and Bank of Scotland, together serving over 21 million customers across the three banking apps.

The design team works closely with product, analytics and engineering to solve problems for customers-researching, crafting and delivering new and innovative propositions and features. It's an exciting time, as we're broadening our offering to build deeper, more valuable relationships, and are expanding the team in the Wealth Growth & Planning space.

We have a unique opportunity, with the breadth of products and services that LBG offers, to help customers achieve their savings goals and future aspirations. And perhaps with the right financial education, engagement and empathy, even achieve those aims faster.

As a Content Designer, it'll be your role to:

• You'll design the app content for Wealth, Growth & Planning propositions.
• You'll create engaging, readable, accessible content with genuine empathy for people-understanding their needs, aspirations and challenges.
• You'll provide consistency in the way we have conversations with customers, across topics and touchpoints.
• You'll work closely with the rest of the design squad, proactively communicating, contributing ideas, and challenging each other's thinking.
• You'll primarily work in Figma and Figjam, in an agile environment.
• You'll enjoy and contribute towards a bold, positive and inclusive team culture.
• You'll be equally comfortable running a stakeholder call to share a new language test, being heads-down working on content for a new journey, or listening in to a usability test with a customer.

Why join us? If you think all banks are the same, you're wrong. We're a pioneering, fast-changing business that's shaping finance as a force for good. If you're after a role where you can have an impact and do the best work of your career, you've just found it., Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

• At least 3 Years content design experience. You'll be passionate about delivering all things content design.
• You're skilled and competent at what you do. You pride yourself on your work and have a strong attention to detail.
• 3 Years experience creating content for iOS / Android apps before and are always up to speed with content design best practices.
• You always take ownership of your work and are good at managing your own time. You're able to balance multiple tasks at once.
• You care about your craft and ultimately want to make a difference. You're an advocate for simplicity, usability and accessibility.
• You're comfortable influencing and managing multiple stakeholders across product, risk, legal and branding teams.
• You're proactive, always looking for the next innovation or efficiency.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• Annual performance-rated bonus scheme
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Lloyds Banking Group is the UK's leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We've placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years., At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.