2nd Line Support Azure Engineer

As a 2nd Line Engineer, you will be supporting one of their high-profile clients in resolving incidents within their Microsoft 365, Azure Active Directory and Intune environments., * Provide second-line technical support for Microsoft 365, Azure Active Directory, and Intune environments, resolving incidents efficiently and effectively.

• Investigate, diagnose and resolve complex technical issues escalated from first line support.
• Communicate clearly and professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction.
• Maintain accurate documentation of all support activities, including incident reports and resolution steps.
• Collaborate with third-party vendors and internal teams to resolve issues beyond the immediate scope.
• Participate in continuous service improvement initiatives by providing feedback and suggestions.
• Ensure compliance with company policies, procedures and security standards in all support activities.
• Support desktop and mobile device management through Intune, including policy application and troubleshooting.
• Monitor system performance and assist with the deployment of updates or patches as required.

We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk., * At least two years' experience working in a second-line IT support capacity.

• Strong understanding of Microsoft cloud technologies, including Microsoft 365, Azure Active Directory and Intune.
• Good knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN and firewalls.
• Excellent verbal and written communication skills, with the confidence to engage directly with customers.
• Ability to commute reliably to Central London on a daily basis.
• A relevant IT qualification or equivalent experience in a technical support role is essential.
• Experience supporting Microsoft 365 workloads and Azure Active Directory services.
• Experience with device management solutions, preferably Microsoft Intune.
• Strong problem-solving skills with a methodical approach to incident management.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Good interpersonal skills with the ability to explain technical information clearly to non-technical users.