IT Service Delivery Manager

I'm working with a managed service provider that's looking for a Service Delivery Manager to take ownership of their technical support function. This is an office-based role in Stonehouse with regular travel to nearby customer sites. You'll be responsible for leading a technical team, maintaining strong service levels, and delivering both operational support and project work. What you'll be doing

• Managing the day-to-day performance of the service desk and technical support team
• Ensuring service requests and tickets are resolved within SLA
• Coaching, mentoring and developing engineers across all levels
• Running regular customer service reviews and building strong relationships
• Handling escalations and resolving issues quickly and professionally
• Producing operational and performance reports for senior leadership
• Overseeing patching, updates, maintenance and system checks
• Making sure customer environments remain secure, stable and compliant
• Leading IT projects including upgrades, migrations and new solution deployments
• Managing external suppliers and keeping project timelines on track
• Working closely with internal teams to understand requirements and provide guidance

• A minimum of 3 years' experience in a service delivery or technical leadership role within an MSP
• Strong communication skills with confidence in customer-facing situations
• Experience developing and managing technical teams
• A customer-focused approach with excellent attention to detail
• Strong problem-solving and analytical skills
• Proven track record in delivering IT projects and managing suppliers
• Good understanding of infrastructure, cloud technologies, networking and cybersecurity best practice

• 25 days holiday plus bank holidays and your birthday off
• Daily breakfast and fresh fruit
• Private medical cover after 12 months
• Access to a perks and wellness platform
• Annual flu jab

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.