2nd Line Support Engineer
Role details
Job location
Tech stack
Job description
Our client is an award-winning healthcare provider delivering critical NHS services across Greater Manchester. As an employee-owned organisation with a strong social purpose, they combine innovative digital technology with outstanding clinical care to improve outcomes for patients and communities. With a highly capable Digital Technology Services team already in place, they are now looking to strengthen the team further with the addition of a skilled IT Support Engineer.
This role will see you supporting and developing a modern IT environment that underpins essential healthcare services. You'll provide high-quality 1st and 2nd line support across infrastructure, systems and end-user technology, ensuring systems remain secure, reliable and efficient. Alongside troubleshooting and service delivery, you'll also play an active role in improving infrastructure, identifying opportunities for automation and supporting the organisation's ongoing digital transformation., Provide high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service
Manage incidents and service requests through the ITSM ticketing system
Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals
Support and maintain core IT infrastructure including servers, cloud platforms and networking components
Assist with the management of Microsoft 365, Active Directory and Group Policy environments
Support virtualised infrastructure and cloud services including Azure or AWS
Maintain accurate documentation of systems, procedures and incident resolutions
Contribute to security best practice and compliance with standards such as GDPR and ISO 27001
Participate in an out-of-hours on-call rota to ensure service continuity
Requirements
Minimum of 3 years' experience in a 2nd line IT support or systems support role
Degree in Computer Science / IT-related discipline or equivalent commercial experience
Strong knowledge of Windows client and server operating systems
Experience supporting Microsoft 365, Active Directory and Group Policy Objects
Understanding of networking fundamentals including VLANs, switching and routing
Experience with firewalls (ideally Fortinet)
Familiarity with virtualisation technologies such as Hyper-V
Exposure to cloud platforms including Azure and/or AWS
Working knowledge of automation tools such as PowerShell
Strong communication skills with the ability to explain technical concepts to non-technical users
Full UK driving licence
Relevant certifications such as CompTIA A+ or Microsoft Azure Administrator are advantageous
Benefits & conditions
Salary: Up to £37,000 + exceptional benefits package including over 20% employer pension contrubutionsLocation: StockportType: Full-time, office-based, In return, our client offers a salary of up to £37,000, an exceptional benefits package, and the chance to work in an organisation where culture, values and employee engagement genuinely matter.
