IT Field Services Engineer

thefutureworks have a new opportunity for an IT Field Service Engineer based at Coventry University Scarborough Campus. The IT Field Service Engineer is responsible for delivering a high level of 1st line technical support. The role involves troubleshooting desktop technology, mobile gadgets and other group technology areas ensuring minimal downtime for staff and students.

Main Duties and Responsibilities

• Respond to logged incidents and provide face-to-face technical resolution for incidents that cannot be resolved remotely
• Utilise technical knowledge to diagnose and resolve issues immediately at the desk-side, minimising the need for follow-up visits or escalation
• Troubleshooting IT problems - fixing hardware or software issues
• Perform diagnostic tests, repairs, and upgrades on desktops, laptops, and tablets (Windows, Apple, Android, Chrome) and other technology where applicable

• Technical understanding of connecting and troubleshooting PC's, laptops, and modern gadgets
• Diagnostic logic to identify the root cause of faults quickly
• Excellent face to face communication skills, able to reassure users while working on their equipment