Support Manager

We are looking for a Support Manager to join our Operations team to provide a brilliant service to our colleagues and customers, supporting the wider team to achieve its ambitious goals by ensuring things run smoothly and effectively through owning operational administrative activities associated with the business., * Manage the FM and Projects Support teams, promoting a culture of accountability, responsiveness and continuous improvement.

• Act as an ambassador for the teams to promote collaborative working and build effective relationships with customers, suppliers and other colleagues to understand their business needs.
• Proactively manage the system and KPIs through the use of Power BI reporting, ensuring CAFM data is regularly cleansed and contains live and relevant data.
• Produce regular reports on the performance of your teams, highlighting trends in performance to ensure we develop a culture of continuous improvement.
• Responsibility for Invoicing and Month End duties, including but not limited to preparing and invoicing client batch applications, creating and analysing month-end finance reports.
• Use and have an enhanced knowledge of the Projects and FM systems, while supporting colleagues with any day-to-day system-related issues/queries.
• Manage, identify and implement process improvements within your area to ensure maximum efficiency.
• Liaising with system providers when repairs or upgrades are required.
• Understanding the scope of the FM Contracts to carry out daily duties like approving purchase orders and assisting FM Managers.
• Be ultimately responsible for the system setup of FM new contracts.
• Hold monthly meetings with Colleague and Customer counterparts.
• Be the first point of escalation for Support Teams to ensure any issues or queries are resolved, communicating effectively and promptly with internal and external customers to inform them of progress and ensure seamless delivery of service.
• Liaising with the Out of Hours/Overflow helpdesk to report weekly on call changes.
• Deal with any Customer or Internal related to your teams and make necessary improvements following any issues.
• Management of third-party contracts and relationships for telephony, internet and IT Support.
• Management of area-related accreditations, such as Cyber Essentials and supporting wider business accreditations where necessary.
• IT Stock Management and first-level IT Support.
• General assistance to the wider business where required.

Do you have experience in Power BI?, We're not looking for people who sit down and say "that'll do". We are interested in a motivated individual who can bring enthusiasm and personality and who has experience working in a fast-paced, multi-site environment, ideally at a supervisory level., * Management experience essential

• Industry experience desirable
• Excellent written and verbal communication skills
• Uses initiative
• Strong organisational and problem-solving skills
• Able to prioritise a changing to-do list
• Excellent attention to detail
• Experience with Microsoft Office packages and CAFM systems
• Strong IT skills desirable

Pulled from the full job description

• Referral programme
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave, * Competitive salary
• Colleague incentive plan - company bonus
• Company pension up to 8% matched
• Healthcare cash plan
• Colleague referral scheme
• 25 holiday days per annum, plus bank holidays
• Enhanced allocation of sick leave, dependent on length of service
• Group life assurance, 4x annual salary
• Birthday leave
• Enhanced maternity/paternity leave
• Critical Illness Cover

CubicWorks is a people business that designs, builds and maintains extraordinary spaces that thrive through our unique collaborative position with customers and partners. Our industry is at its best when talent works together for collective success to create the most tangible of products. That's why the people who are part of our teams are so important - we truly believe it's what makes our business different. Our family culture at CubicWorks ensures every member of our large and skilled team cares about each other, our clients and even the smallest detail on the biggest project. We take pride in what we do and in our transparent and close relationships with our partners. We're one of the few office fit-out companies that have their own in-house construction and maintenance teams, which helps maintain efficiency, quality and safety and means every person on site is committed to the CubicWorks way and the success of our projects.