IT Support Technician

Polytec

Rampton, United Kingdom

3 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Shift work

Languages

English

Experience level

Intermediate

Compensation

£ 34K

Job location

Rampton, United Kingdom

Tech stack

Backup Devices

VoIP

Cloud Computing

Linux

Microsoft Software

Cisco networks

User Accounts

Job description

Polytec are looking for a proactive IT Support Technician for our client based just north of Cambridge. The successful candidate will deliver 1st and 2nd line support to around 80 users working both on-site and remotely. This hands-on role focuses on supporting end users, maintaining IT systems and devices, and assisting with day-to-day IT operations while working closely with the internal IT team., * Provide 1st/2nd line IT support for hardware, software and user issues

Support Microsoft 365 applications including Teams, Outlook, Word, Excel, PowerPoint and SharePoint
Configure and manage laptops, desktops and Android devices
Administer user accounts in a hybrid cloud environment and support Exchange Online
Manage user onboarding and offboarding, including device provisioning and permissions
Assist with network patching, backup management, CRM support and VoIP troubleshooting

Requirements

2-3 years' experience in an IT support or service desk role
Strong troubleshooting and problem-solving skills
Excellent communication skills supporting technical and non-technical users
Relevant IT qualification or certifications (Microsoft, CompTIA, Cisco) desirable

Desirable