Manager of Customer Solutions Engineering
Role details
Job location
Tech stack
Job description
It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description Summary The Manager, Customer Solutions Engineering brings creativity, curiosity, and passion to the role. They are responsible for ensuring that the goals and objectives of their product team in Customer Solutions Engineering are being met. The Manager leads their team to motivate, organize, and oversee the daily operations of the team activities. This includes the continual coaching and career development of the team members.Essential Duties and Responsibilities Team LeadershipWork with the Director of Customer Solutions Engineering to set goals and objectives for the teamPlan, strategize, and track tasks and timelines for the team to accomplish set team goalsCommunicate with team members on a daily basis to ensure day to day deliverables and road blocks are being addressedManage resource allocations and workloads based on incoming customer requests and projectsInterface with Project Delivery on project escalations and strategy questions on behalf of the teamDevelop team processes for training and updates to team collateral on product changes and ensure those processes are being followedMentor and connect team members to resolve employee training queries and questionsCreate employee training plans and provide product services training as appropriateDevelop and grow team members careers by setting objectives for each employee and coaching them to ensure their goals are metResolve any team concerns or escalations with the Director of Customer Solutions EngineeringServices to CustomersProvide exceptional value-driven services to customersBuilds upon established solution delivery techniques to help drive continual improvementEstablishes credibility as a Rocket product expert with all audience levelsMentors and teaches junior consultants on product implementation strategiesLeverages Rocket subject matter experts to provide effective and creative solutions to Rocket customersDrafts, Cloud Engineering Consultant Location: Remote with occasional travel Salary: £40,000 - £52,000 + Benefits The Role We're looking for a technically skilled Cloud Engineering Consultant to design, implement, and manage secure, resilient infrastructure within a..., LOCATION: PARKWAY SHOPPING CENTRE NEWBURY SHIFT PATTERN: Weekends, might might change suit business needs. 20 hours with overtime for sickness and hoilday, 20 hours per week PAY RATE: £ hours per week If you require any additional support or adjustments during the..., LOCATION: PARKWAY SHOPPING CENTRE NEWBURY SHIFT PATTERN: Weekends, might might change suit business needs. 20 hours with overtime for sickness and hoilday, 20 hours per week PAY RATE: £13.75 hours per week If you require any additional support or adjustments during the..., A leading software solutions company in Newbury is seeking a Manager of Customer Solutions Engineering. This role involves leading a team, ensuring project goals are met, and providing exceptional value-driven services to customers. The ideal candidate has over 8 years of...
Requirements
customer and internal training materials on our productsHandles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasivelyPartners with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budgetGains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customerGuides client best practice configuration and use of Rocket products and trains customers in administration and use of the productsDemonstrates consulting and technical leadership skills and is able to lead teams on engagements with mid-level complexityContributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals.Qualifications8 + years in related Information Technology position5+ years Project Management, Consulting, or management experience5+ years development, application lifecycle or change management experienceExcellent interpersonal skillsCritical thinking, analytical and problem solvingRelationship managementExcellent written and verbal communicationPrevious customer facing experience is a plusBonus: Experience with legacy platforms (Mainframe, IBM i)Information Security Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.Diversity, Inclusion & Equity At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.Rocket Software Inc. is committed to creating a diverse environment and
