Implementation Consultants/Deployment Specialists- AI SaaS Startup

Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations .

This is a company where product, people, and metrics sit at the heart of everything.

Lean team. Exceptional talent density. No corporate noise.

Right now they're expanding the Operations & Client Experience team .

We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption .

The OpportunityThis is not a traditional implementation role.

You'll be the person who turns a signed contract into a successful client launch.

You'll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform.

The company believes onboarding is the most important moment in the customer lifecycle - and treats it that way.

You'll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one.

Small team. Very experienced people.

Think SAS unit, not an army.

What You'll OwnYou'll own the end-to-end onboarding journey for new customers.

This includes:

Aligning on goals, timelines, and success metrics

Managing onboarding plans and milestones

Coordinating data and system configuration

Managing stakeholders across multiple teams

Driving customers through to successful go-live

You'll be the trusted guide during the most critical stage of the customer journey.

This role sits at the centre of the delivery engine.

You'll collaborate with:

Product & Engineering on configuration or technical requirements

Operations teams ahead of launch

Internal stakeholders working on platform improvements

You'll help customers succeed by delivering clear and engaging training sessions.

This includes:

Delivering product training for customer teams

Creating onboarding documentation and materials

Supporting adoption of new workflows

Helping customers get value from day one

This business is obsessed with metrics and outcomes.

You'll help track and improve:

Customer satisfaction

You'll also proactively identify risks and ensure projects stay on track.

We're looking for people who combine organisation, communication, and client empathy.

You should have:

3-5+ years experience in onboarding, implementation, customer success, or project delivery

Experience working with international customers

Experience in SaaS environments

Experience in Benefits is a must - Flexible Benefits, Ability to manage multiple onboarding projects simultaneously

Experience delivering virtual training sessions

Strong communication with senior stakeholders

This role suits someone who is:

Highly organised

Proactive and solution-oriented

Energised by fast-moving environments

Experience in global platforms or complex SaaS products

Startup or scale-up experience, Lean, ambitious, curious, and never complacent.

Work with global enterprise customers

High trust, high ownership culture, If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment.