Technical Solutions & Training Specialist - Tier 2

Technical Solutions & Training Specialist (Tier 2)About CineArkCineArk is a rental house, supplying specialist film equipment to film and TV production companies worldwide. We service feature film franchises, high end TV productions and commercials, and offer technical support to crew. Our commitment to innovation, technical excellence and customer service has established us as a leader within the industry. Role OverviewWe're looking for aTechnical Solutions & Training Specialist (Tier 2)to support our Kit Room team. This is a multi-faceted role covering Tier-2 technical support, training and research and development. You'll act as the escalation point for complex hardware/software issues while also building and delivering training for internal staff and freelance crew. This is not a generic IT helpdesk role. You'll work hands-on with specialist film and broadcast equipment (DIT, Video assist systems, wireless transmitters, RF/Comms gear, Network and more) and the professionals who use them on set. We don't expect you to arrive as an expert in every tool - what matters most is your mindset: curiosity, problem-solving, and a love of learning. You'll continually explore new equipment, research emerging standards, and share that knowledge through support, documentation, and training. Key Responsibilities*Tier 2 Technical Support:Responsible for resolving complex technical issues escalated from frontline support, providing in-depth troubleshooting on CineArk rental equipment, and assisting in knowledge sharing with junior team members. *On-Set Remote Support:For complex issues work with frontline support to provide responsive remote support to crew members (e.g. DIT, Video Assist, Network & Comms techs) during shoots, ensuring minimal downtime. This may occasionally involve having to go to site in person. *Equipment & Software Expertise:Develop expertise in key software (e.g.QTake ,PomfortLiveGrade, Riedel Bolero, Repro ) and workflows; review rental kits are correctly configured with the latest updates. *Documentation & Knowledge Base:Write and maintain clear technical guides, quick-start docs, and troubleshooting checklists for both staff and freelancers. *Training & Upskilling:Deliver structured training for internal staff and freelancers, at all regional facilities, including workshops, in person and pre-recorded demos, and one-to-one sessions. *Latest Technology Research:Stay up-to-date with upcoming product releases, software changes, and new standards. Research developments from majortrade shows(IBC, NAB, CineGear, etc.) and key manufacturers. *Innovation & Service Development:Use research topropose new services, workflows, orproduct offeringsthat strengthen CineArk's technical offering and help clients stay ahead of industry trends. *Cross-Team Collaboration:Work with RF, Comms, and Networking specialists on complex multi-system setups; escalate to manufacturers when necessary and feed learnings back into the team. *Continuous, Bat Specialist Ecologist LOCATION FLEXIBLE Leeds, Newcastle, Cockermouth, Leicester, Birmingham, Bristol, London or Southampton Are you a bat specialist, either a BER Registered Consultant or a Natural England Class 2 or above bat survey licence holder? Do you have a..., Cisco Renewals Product & Services Executive THIS IS A 12 MONTH FTC ROLE Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Joinour Alliances Team...

Improvement:Suggest improvements to testing, prep, and support processes to reduce recurring issues and improve user experience. Review End-of-Life Products:Collaborate with the Kit Room team to identify products nearing end of life and recommend updated models or alternatives before they become unsuitable. Skills & Experience - What we're looking forSignal Flow Understanding:Strong grasp ofvideo, audio, and data pipelines , ideally in film, TV, post-production, broadcast, or AV. *Technical Aptitude & Problem-Solving:Hands-on troubleshooting experience with AV equipment and software. *Quick Learner:Enjoys picking up new systems and workflows, and able to self-teach from manuals, experimentation, or research. *Communication Skills:Able to explain technical concepts clearly and confidently, whether in a pressure situation or a training room. Sometimes this may involves rephrasing for non- technical end users. *Customer Service Mindset:Calm, solution-focused, and reassuring when clients face high- pressure issues. *Team Collaboration:Works well with others, contributes knowledge, and thrives in both independent and team-based tasks. *Background Flexibility:You may come fromfilm production, AV integration, broadcastengineering, post-production, or live events- the key is 5+ years of professional video systems experience and holistic workflow thinking. *Broadcast / AV Systems Knowledge:Familiarity withvision mixing, QC, routing, and signaldistribution(SDI, HDMI, IP). *Networking & Communications:Knowledge ofIP video standards(NDI, SMPTE 2110, Dante, AES67, NMOS, VLANs) and comms (Riedel Bolero, ClearCom). *Monitoring & QC Tools:Use of waveform monitors, LUT management, and colour pipeline tools. *Monitor Calibration & Colour Science:Exposure tocalibration processes , HDR workflows, or colour science basics (e.g. probes, colour spaces, Dolby Vision). *Trend Awareness:Keen interest in emerging workflows (HDR, Dolby Vision, remote/cloud production). *Tool Proficiency:Experience with tools like QTake, Pomfort LiveGrade, DaVinci Resolve, Teradek, Riedel Bolero, or media management systems. *On-Set Experience:Time spent in roles such as DIT, Video Assist. Training/Teaching:Experience in mentoring, workshops, or training material creation. Working ConditionsLocation:Primarily Wooburn Green HQ (High Wycombe) but will need to work in our regional outlets on occasion. *Hours:Full-time (42.5h/week, Mon-Fri). The Kit Room operates broadly 8am-6pm - shifts arranged within this. Some flexibility for early/late calls or occasional set visits.#J-18808-Ljbffr Similar jobs

Are you a school or college leaver ready to kick-start your career? Looking to grow your skills in a supportive, innovative company? Start Date: 7th October 2026 Contract length: 18 Months Salary: £18,000 per annum Locations: Manchester, Marlow, Birmingham Application...

Hi, we're Actabl. We're providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable..., HR Path Group, a global leader in HR consulting, helps clients with their HR transformation projects, covering both human and HRIS (Human Resources Information System) aspects. Our 2,500 employees are located in 28 countries. Our mission is to support our clients at every..., THE ROLE Tenmat are a leading global manufacturer in specialised passive fire protection products, supplying into markets throughout the world. We are currently seeking a Fire Engineer to join our Fire Protection Team. The position will predominantly cover the UK but may..., Excellent & Negotiable Salary. This role can be Remote UK, or Hybrid from our Edinburgh (Stockbridge) office depending on your location in the UK. Locogen is a renewable energy company providing end-to-end development services to our clients across the UK. Our vision is a..., VolkerLaser repairs, strengthens and waterproofs concrete and steel structures, offering a tailored package of specialist works to clients across the UK. Our structural solutions include bridge deck waterproofing, expansion joints, concrete repair and cathodic protection..., Are you a Senior/Principal Hydraulic Engineer driven by complex fluid mechanics and the delivery of sustainable infrastructure solutions? Join Stantec, a globally recognized engineering consultancy, and embed yourself within our specialist team delivering on major...