Lead Administrator

Schedule: 37 hours per week across Monday - Thursday 8am - 4pm, Friday's 8am - 3.30pm (please note office hours can be between the hours of 8am - 6pm)

Ready to impact a better future?

As a Lead Administrator in our Course Administration Management Department at the Defence Academy, you will play a key role in a transformative project aimed at enhancing our service delivery. Our Lead Administrators are at the forefront of this initiative. You will be involved in the promotion, planning, and delivery of services across the Defence Academy.

Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.

What You'll Do As a Lead Administrator

Support the Hub transformation project.

Promote, plan, and deliver administrative services across the Defence Academy.

Collaborate with team members to ensure effective service delivery.

Processing Course Members/Student arrival/departure from Shrivenham Station, ensuring associated registers are accurately maintained.

Course Administration support to our Military customers.

Maintenance of course communication and documents.

Communication with internal and external stakeholders.

After course work such as reporting and associated administrative tasks on various systems.

Cross skilling to support across the wider dept.

Mentoring and coaching of new starters.

Proven experience in an administrative role.

Sound understanding of GDPR (General Data Protection Regulation).

Able to use a variety of communication methods (spoken, written, behaviour).

Problem solving skills.

Must be methodical, have proven organisational skills and able to work under pressure.

Ability to work effectively in a team and manage multiple tasks.

It is essential that the successful candidate is PC literate, MS Office including Outlook, Word, Excel.

GCSE's grade C/4 or above (or equivalent) in English and Maths., A leading service provider in the UK is seeking a Lead Administrator to support a transformative project at the Defence Academy. The role requires proven administrative experience, knowledge of GDPR, and strong PC literacy. Responsibilities include delivering administrative...

Salary: £25,410.78 per annum plus excellent benefits, Benefits Of Working At The Defence AcademyThe Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world.

Free, secure onsite parking.

Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).

Gym membership, the site boasting 2 fully equipped gymnasiums.

18-hole golf course (annual membership circa £375).

Fully equipped riding stables, with the opportunity for lessons.

Other sporting facilities include tennis courts, Astro-turf football pitches and much more.

What Serco Offers

Salary: Competitive salaries with annual reviews.

Pension: Up to 6% contributory pension scheme.

Holidays: 25 days annual leave plus bank holidays.

Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.

Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.

Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.

Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.

Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme., Graduate Operations ManagerLocation : Defence Academy, Shrivenham, SN6 8LA Salary : £35,000 plus excellent benefits Schedule : Full time, Monday to Friday, two-year fixed-term graduate contract Start date : September 2026 Ready to build a career in Defence?As a Graduate... © 2026, Jobsora.com

The Department of Defence Studies is part of the School of Security Studies within the Faculty of Social Science and Public Policy at King's College London. Defence Studies is dedicated to a multi-disciplinary understanding of conflict, war, security and defence issues in...