Network Operations Center Engineer
Role details
Job location
Tech stack
Job description
A leading derivatives marketplace in Belfast is seeking a Senior Network Operations Engineer to join their Network Operations Control Center team. This critical role involves monitoring and troubleshooting network infrastructure while ensuring platform stability and service..., This role is a Sunday - Thursday Shift The EASE Analyst is part of the 24x7 Enterprise Application & System Entitlements (EASE) and CME Co-Location Customer Support Team. This role manages internal and external access and entitlements, inquiries, and level one support..., A technology recruitment agency is seeking an experienced Network Operations Centre (NOC) Engineer located in Newtownabbey. This full-time role involves working in a shift-based team to support IT/network incidents, ensuring excellent service delivery. Ideal candidates will..., Role: 24/7 Network Operations Centre (NOC) Shift Lead Hours: Rolling shift pattern 7am-7pm x 4 on 4 off repeated and then 7pm-7am x 4 on 4 off repeated. Location: Office based Belfast Capita's Network Operations Centre (NOC) in Belfast, the Command Hub for critical...
Requirements
Based onsite at our Belfast NOC - CANDIATES MUST BE ELIGABLE FOR SC CLEARANCEC - MIN 5 YEARS UK RESIDENCY REQUIRED FOR SC CLEARANCE Job title: 24x7 NOC Engineer Job Description: Help strengthen our Team as our 24*7 NOC Engineer onsite at our Belfast NOC. Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again. Capita TechOps 24/7 Network Operations Centre (NOC) Engineer Capita TechOps is seeking a skilled and customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, youll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. Youll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer servicethis role is for you. ??What you will be doing Act as the first point of escalation for customer calls. Log and manage faults/service requests via Remedy, resolving over 95% at first touch. Work within strict SLAs to ensure timely resolutions. Maintain accurate shift handovers and keep support tickets up to date. Keep customers informed throughout the fault lifecycle. Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. Liaise with third-party engineers and suppliers to resolve issues. Support field engineers with remote configurations and link checks. Monitor network health using SolarWinds. What we are looking for: Proven experience in IT Helpdesk or NOC environments. Strong troubleshooting skills in IT/Networking, with appropriate escalation practices. Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support. Experience working with third-party suppliers and managing escalations. Familiarity with ITIL service environments and SLA adherence. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. Eligible for Security Clearance. Foster respectful, collaborative relationships. Communicate openly and contribute to team success. Whats in it for you? Opportunity to progress your career. Shift allowance 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.