Technical Support Engineer

Do you love tackling puzzles? Do you live and breathe customer success? Are you a to-do list enthusiast? If so, we want you on our team! We're expanding our Mendix Customer Support team in Rotterdam, and we're looking for talented individuals like you to join us. Why Join Mendix? Our team thrives on multi-tasking, keeping up with the latest features and technologies while assisting our customers through support tickets. We value customer interactions, enjoy problem-solving, and take pride in resolving complex issues in a cloud-native world. Every day, we strive to enhance our customers' experience, improve our product quality, and elevate our support services. We excel when challenges are toughest, working diligently to identify root causes and solutions with passion and persistence. Our Team Culture We are an open and diverse team, bringing together varied backgrounds and talents. We are respectful, focused, and dedicated to providing exceptional services to our customers. If you're passionate about helping others and want to be part of a team that values collaboration and service excellence, Mendix is the place for you. Please Note: We do not offer relocation support for this position.

Your Role in Driving Digital Innovation

• Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues.
• Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software;
• Use cloud monitoring tools to analyze application and infrastructure logs, and correlate various performance metrics to identify root causes;
• Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination;
• Work with minimal supervision, making independent decisions with discretion;
• Effectively manage your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer;
• Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents

• You are a high-energy professional who loves engaging with customers to solve their challenges;
• Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent;
• Have excellent communication skills, both written and verbal, in English.
• Are passionate about technology have an interest in cloud infrastructure and strong problem-solving and analytical skills;
• Are well-organized, flexible, and able to keep track of your tasks;
• Have an understanding of and interest in programming languages, integration, relational databases, and/or cloud technologies (e.g., AWS, Azure);
• Have experience in a customer-facing technical support or consultancy role, or other relevant work experience (preferred);
• Can join us at our amazing Rotterdam office at least 2 days a week