End User Computing Engineer

The Client Services Operations Team are responsible for providing high quality operational support and maintenance to DHCW and supported Clients throughout NHS Wales., The post holder will be responsible for ensuring high quality IT support to client organisations across Wales. The post holder will also assist in the development, maintenance and support of IT systems. The post holder will work as part of a team responsible for the scheduled refresh of IT hardware for our clients, predominantly GP practices. To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge. For further information regarding Digital Health and Care Wales please see our website: https://dhcw.nhs.wales

We are looking for a highly motivated individual who has demonstrable experience providing desktop support in a Windows OS environment and be heavily involved in maintaining and managing complex solutions. Awareness of the NHS environment would be advantageous, whilst further benefit could be gained through excellent communication and problem-solving skills. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply., We are looking for a motivated individual who is able to work, learn and actively contribute within a team environment. The ideal candidate must have a good approach to dealing with enquiries and resolving problems, strong experience of providing technical support and a sound understanding of ITIL processes. This role will be predominantly working from customer locations in a deployment capacity, flexibility and a can do attitude would be advantageous. The ability to travel between customer sites across NHS Wales is essential. Experience of working with Welsh GP clinical systems is desirable.

The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. The Agenda for Change Pay Award for 2026/27 is effective from 1^st April 2026. Please note successful applicants with a start date from 1^st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086, Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation. Join our game changing, life-saving team and start making a real difference to health and care services in Wales.

Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.