Senior Manager, Dynamics 365 CRM Solutions Architect, Cloud Strategy

Discovery:

• Utilizing your knowledge of Dynamics 365 combined with a community of subject matter experts and stakeholders you will; develop a rich understanding of client strategic goals, current challenges, and overall needs.
• You will engage in discovery activity, capturing functional and non-functional requirements across a client's CRM, infrastructure, data/integration and compliance domains.

Design:

• Understand what our clients need to help them get the best from their Dynamics platform.
• Creating relevant, digestible technical design documentation.
• Using your in-depth subject matter expertise, you will advise our customers in developing their Enterprise CRM roadmap.

Delivery:

• Oversee and guide the delivery of Dynamics implementations, helping maintain a relentless focus on delivering quality solutions which meet our customers' needs.

Thought leadership:

• Alongside the work you do with our clients, you will also guide and contribute to our thought leadership to keep us at the cutting edge in the world of Dynamics. You will provide technical input into our proposals and business development activities to ensure that we are credible and competitive in the market.

Teamwork:

• Last but not least, you will be proud to lead and be part of diverse teams within an inclusive team culture where people are recognized for their contribution.

• You'll have strong expertise in understanding how Dynamics 365 CE/CRM solutions drive success, and deliver value for clients, in a business context. As well as experience in other areas of the Microsoft ecosystem including Azure, Power Platform, M365, and Active Directory.
• Leading formal workshops with clients to gather requirements, displaying knowledge of the business environment in defining the customer's needs.
• Hold an advanced Microsoft Dynamics 365 CE/CRM functional certification such as Microsoft Certified: Dynamics 365 or equivalent
• Marketing/Sales/Customer Service Functional Consultant Associate or equivalent.
• Experience defining systems strategy, developing systems requirements, planning and executing testing, training, defining support procedures, and providing support for the implementation of Dynamics solutions.
• Excellent technical communication skills, including the ability to get across complex/technical issues to non-technical audiences.
• Experience contributing to RFP responses and other sales activities.
• Relevant experience in the Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE/CRM.

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