Product Support Specialist

The roleJoin MPB as a Product Specialist and play a crucial role in transforming the photography and videography gear marketplace! As a key member of our team, you'll use your expertise to meticulously grade, list, and capture stunning photographs of each product. Your precision ensures each item is presented flawlessly, facilitating smooth transactions and maintaining rigorous quality checks.

What you will be doing

Testing items of stock such as DSLRs, lenses and cinematography equipment.

Processing all inbound transactions through our in-house software system.

Preparing, photographing and writing descriptions of items for sale.

Ensuring items are ready to be published to our marketplace.

Supporting customer satisfaction and maintaining MPB's high standards.

What we are looking for

Preferably a solid knowledge of camera equipment and related technology, but we are also open for people with a genuine interest in photography and videography.

High levels of organisation and attention to detail.

Comfort with digital tools and a fast-paced environment.

Comfortable working with targets.

Our Values; appliedBetter, Connected: fostering a supportive and inclusive environment by ensuring accuracy and quality in every product listing. This not only connects our diverse community but also builds trust and reliability within our platform.

Empowering and Empowered: MPB equips you with the tools and knowledge to excel, while your expertise in accurately grading and listing products empowers our community to make informed choices, enhancing their creative endeavours.

Insight-driven: Decisions in your role are guided by detailed insights from customer feedback and market trends. This data-driven approach ensures that MPB continues to meet the evolving needs of our diverse user base effectively.

Agents of Change: you support sustainability initiatives by ensuring that used equipment finds new life, reducing waste and promoting environmental responsibility. Your ability to adapt and implement changes swiftly is crucial in keeping our platform dynamic and environmentally conscious.

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25 days annual leave + bank holidays

1 wellbeing day off per year

5% employer contributory pension scheme

Private healthcare

Access to EAP with a range of employee discounts

Buzzing social calendar

Dog friendly workplace

Bespoke Learning Management System - the MPB 'Learning Lab' with access thousands of free courses to upskill in any areas you'd like; whether personally or professionally

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