IT Support Technician
Role details
Job location
Tech stack
Job description
-
Act as the first line of support for IT issues via phone, email, and ticketing systems.
-
Troubleshoot hardware, software, and network problems, escalating when required.
-
Manage user accounts and access rights in Microsoft 365 and Active Directory.
-
Configure and support desktops, laptops, and mobile devices.
-
Keep tickets updated and resolved in line with SLAs.
-
Assist with IT projects, rollouts, and system improvements.
Requirements
-
Proven experience in an IT support or service desk role.
-
Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
-
Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).
-
Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).
-
Excellent troubleshooting and problem-solving skills.
-
Customer-focused with strong communication skills.
This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression.
Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering.
The role office based from their Newcastle HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role.
