Solution Architect - Service Now

Job Summary:In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams. We are seeking a

ServiceNow IRM/GRC Architect

with strong exposure to

GenAI and Agentic AI capabilities

to design and deliver intelligent risk, compliance, and governance solutions on the ServiceNow platform. The role will focus on embedding AI-driven insights, automation, and autonomous workflows into IRM processes to improve risk visibility, decision-making, and operational efficiency.ResponsibilitiesProvides technical leadership to the teamCreates and maintains a detailed view of the existing architectureDesigns and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.Ensures technical governance process and policies are being adhered to.Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.Creates and maintains a detailed view of integrationsCreates and maintains a Technical Implementation Roadmap.Resolves technical escalations, including responding to defectsParticipates in process workshopsWorks closely with client enterprise architecture team and client ServiceNow TeamsPeriodically Reviews Configuration to ensure Platform healthAssess instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health ScanReviews design and code per sprint to ensure qualityProvides hands on assistance with the detailed design and implementation approach of selected projects.Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.Assists in migrating configuration across instancesSupport COE in continuous development of training paths for professional advancement.Contribute to ongoing definition of best development and solution practices.Lead training workshops as means to spread experiences gained across the practice.Qualifications we seek in you!An architect profile for Integrated Risk Management (IRM), Governance, Risk, and Compliance (GRC) involves a specialized role focused on designing and implementing solutions within the ServiceNow platform. This individual is a technical leader who bridges business requirements and technical execution across these specific domains.Core ResponsibilitiesAn architect in this domain is responsible for the overall design, technical integrity, and implementation of the IRM, GRC solutions.Solution Architecture: Lead the design and implementation of end-to-end solutions for GRC, IRM (including Risk Management, Policy and Compliance, Audit Management, and Vendor Risk Management) modules.Architect, AI-augmented IRM solutions , leveraging Generative AI for risk analysis, control evaluation, and audit insights and Agentic AI patterns for autonomous risk identification, assessment, and remediation workflowsStrategic Alignment: Define and maintain the platform standards and roadmap, ensuring the solutions align with organizational business strategy and regulatory requirements (e.g., NIST, ISO 27001, COBIT).Technical Leadership: Provide technical leadership, guidance, and mentorship to development teams, ensuring best practices are followed and customizations are minimized.Integration and Automation: Design and manage integrations with third-party tools (e.g., Splunk, Workday, REST/SOAP endpoints) and leverage automation via Flow Designer, Business Rules, and Script Includes.Stakeholder Engagement: Collaborate with business and technical stakeholders to gather requirements, define technical specifications, and ensure successful project delivery using Agile/Scrum, Job Title: Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Work model: Remote Job Summary:In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow..., A prominent Fund Management organization in London is seeking an experienced Solution Architect to join their Investment Technology Services team. The role involves developing solution architecture for investment-focused technology solutions and requires over 10 years in...

methodologies.Platform Governance: Ensure the security, performance, and integrity of the ServiceNow platform, managing upgrades and enforcing governance across modules.Key Skills and ExperienceSuccessful architects in this field typically possess a blend of deep technical expertise and functional domain knowledge.Platform Expertise: Extensive experience (typically 7+ years) with the ServiceNow platform, with a significant portion in an architect or lead role.Module Specialization: Deep expertise in the module: GRC, IRM.Experience designing or consuming

agentic workflows

(multi-step, goal-oriented AI automation).Technical Proficiency: Proficiency in JavaScript, Glide APIs, HTML, CSS, AngularJS, and experience with data models like CMDB/CSDM.Analytical Skills: Ability to translate complex business requirements into technical solutions and architecture designs.Problem-Solving: A passion for solving complex problems through clean architecture and platform-native tools.Relevant CertificationsWhile experience is crucial, relevant certifications demonstrate validated expertise.ServiceNow Certified Technical Architect (CTA): The highest level of technical certification.Certified System Administrator (CSA): Foundational certification for all ServiceNow professionals.Certified Application Developer (CAD): Validates the ability to build custom applications.Certified Implementation Specialist (CIS): Specific to the modules, such as

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This profile requires an individual who can provide strategic direction and hands-on technical guidance to implement robust and integrated enterprise solutions.Why join Genpact?Lead AI-first transformation Build and scale AI solutions that redefine industriesMake an impact Drive change for global enterprises and solve business challenges that matterAccelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skillsGrow with the best Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplaceCommitted to ethical AI Work in an environment where governance, transparency, and security are at the core of everything we buildThrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together., A leading university IT service provider is looking for a Senior Solution Architect in London. This role includes leading solution design, translating strategic priorities into resilient solutions, and collaborating with stakeholders to improve digital services across..., A leading consulting firm in the UK is seeking a Managing Consultant for Public Services with expertise in Solution Architecture. This role involves shaping strategic business growth, leading client relationships, and guiding teams through complex challenges. Candidates..., A leading consulting firm in the UK is seeking a Managing Consultant in Solution Architecture to drive business growth within Public Services. You will develop trusted relationships and deliver innovative solutions while working with FTSE 100 clients. Candidates should...