Product Design Lead

Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We've built a community of designers and researchers to support the public sector's growing demand for a design-led approach to service delivery.Lead Designers at Made Tech are specialists in their design discipline(s). In this case, we're looking for an expert practitioner in Interaction and Service Design who is able to coach, mentor and lead other designers within the Interaction and Service Design discipline at Made Tech. Success in this role means guiding the work of other designers within the Interaction and Service Design discipline to deliver positive outcomes.Key responsibilitiesResponsible to the Head of Interaction and Service Design or a UCD PrincipalHands-on design and design leadership for products and teams to assure the successful design and delivery of public services through technologyActs as an interaction-and-service-design subject matter expert, facilitating the design process and communicating design decisions to teams and setting expectations with stakeholdersTakes an active role in the Service and Interaction Design community, leading on, developing, and sharing good practiceInfluencing team shapes to balance profit, utilisation and client needs at all stages of delivery (Bid stage, project initiation, with ongoing regular review) and iterationActively supports retention, hiring, and team qualityMentoring and coaching within the design community and line management of other designersPracticeCreate a shared understanding of problems to solve and ideas to testMake things real through storytelling and uncovering the 'why'Caring about design enough to make sure everyone can use public servicesMake use of the Made Tech playbooks where they exist and support their developmentMake public services simple to explain, understand, and use by removing unnecessary complexity and keeping designs focused on creating positive outcomes for people and society.Leading teamsAssure the quality of design delivery across multiple teams.Raise and manage delivery risks to prevent them becoming issues using clear mitigation and management plansIntroduce good habits for sharing and improving design work into teams.CommunityLine management of designersSupport the hiring and onboarding of designers (contract and permanent)Help define Made Tech design principles through delivering effective public servicesRepresent and advocate for user-centred design publicly and internallyBuild relationships with clients, earning their trust and understanding their needsSupport the sales team to win new work by contributing and reviewing bids relating to UCDContribute to marketing materials (blogs, case studies, talks).Key MeasuresCase studies of how to design and deliver good public services and outcomesContributing to the growth and happiness of the UCD community at Made TechDeliver your project objectives on time and to the expected standardDisplay the Made Tech values and behaviours reflected in feedback from colleagues and clientsEnsure your team members (direct reports and account team members) feel fully supported and engaged - provision of regular 1:1s, an effective cascade of information and progression of development plans.BehavioursClient Focus - a need to put the most compelling offer possible in front of the clientDrive to Deliver - able to take ownership of the response, pushing it through the business inside the timeframes that we have been given.Learning and Mentoring - an appetite to grow fast and learn while passing on your own experience to your teams and colleaguesOne team - contributing to the ongoing improvement of the function at Made Tech, sharing experiences and successes as well as learning points.Skills, knowledge and expertiseAble to develop new and novel approaches to highly complex design challenges, based on fundamental interaction and service design principlesAct as a leader and advocate for the Interaction and Service Design practice internally and externally. Able to coach and mentor others, and define the interaction and service design standards which others will apply. Influences the organisation, clients, partners and peers on the contribution of interaction and service designDevelop a wide breadth of knowledge across the industry or businessWork is often self-initiated. Able to define an approach from first principles, and propose alternative ways to deliverFully responsible for meeting objectives on an engagementUnderstand the relationship between interaction and service design, other disciplines, and wider client organisational requirementsDefines what 'good' interaction and service design looks like on an engagement, enabling and holding others to account for producing high quality outputs and deliverablesEstablish milestones and have a significant role in the assignment of tasks and/or responsibilities Makes decisions which impact the success of assigned work, i.e. results, deadlines and budgetLead on user and client collaboration throughout all stages of work. Ensures users' needs are met consistently through each work stage.We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.Here are some of our most popular benefits listed below:Paid counseling - we offer paid counseling as well as financial and legal adviceIf successful, you will be required to undertake an SC clearanceOur hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.Register your interest to be notified of any roles that come along that meet your criteria.#J-18808-Ljbffr Similar jobs, Job Description Lead Product Designer - Series B AI Startup - £170K + Salary matched in Equity Calling exceptional, high-growth startup Product Designers ready for something genuinely career-defining Central London Hybrid - 4 days in office Base salary...

Project Lead - Interior Designer for Workplace Projects

If you are an experienced interiors professional who thrives in a collaborative, curiosity driven environment, this role offers the chance to lead meaningful workplace projects while shaping the next generation of design talent. The studio is known for its supportive..., Job Description Criterion Capital is seeking a Design Management Lead to assist the design development process and the consultants teams for our HRB residential projects from RIBA Stage 3 to completion. The Design Lead will be responsible for managing the entire design..., Building a sustainable tomorrow BAM Infrastructure is currently recruiting for a Rail Systems Design Integration Lead to join the HS2 Track Infrastructure project, supporting delivery through its critical initial design phase. This phase will run in parallel with the peak..., Job Description We are working with a consultancy feeding into the public sector looking for an actively active SC cleared lead service designer- Outside IR35- 6 month contract - £550 per dayKey responsibilities - Develop and maintain service blueprints and end-to-end..., Criterion Capital is seeking a Design Management Lead to assist the design development process and the consultants teams for our HRB residential projects from RIBA Stage 3 to completion. The Design Lead will be responsible for managing the entire design process and..., Job Description Lead Product Designer - Series B AI Startup - £170K + Salary matched in Equity Calling exceptional, high-growth startup Product Designers ready for something genuinely career-defining Central London Hybrid - 4 days in office Base salary...

Job Description If you are an experienced interiors professional who thrives in a collaborative, curiosity driven environment, this role offers the chance to lead meaningful workplace projects while shaping the next generation of design talent. The studio is known for its...

Job Description Lebara, one of Europe's leading mobile network providers are looking for a Product Design Lead to take ownership of its core product experience across five European markets. This is a high-impact leadership role for someone who thrives on complexity, enjoys...