Technical Application Specialist - Agentic AI

Lead the technical evolution of our process automation strategy within a hub and spoke delivery model. You will act as a consultant and creator, bridging the gap between stable, rule-based RPA and flexible, agentic workflows. Success in this role requires a strong analytical mindset to intuitively determine when a process demands the deterministic precision of traditional RPA and when it benefits from the cognitive reasoning of an AI agent. Using advanced Blue Prism and Power Automate capabilities, you will design and deploy solutions that tangibly augment business unit operations and solve complex operational challenges., * Evaluate business requirements to determine the most effective architecture. Select the appropriate approach from deterministic RPA, probabilistic AI agents, or a hybrid model.

• Design and build automations that integrate traditional bot execution with agentic reasoning to solve multi-layered operational problems.
• Utilise Large Language Models and orchestration tools to build agents capable of managing unstructured data and making informed decisions within defined guardrails.
• Ensure core rule-based automations remain robust, efficient, and aligned with the standards set by the Centre of Excellence.
• Partner with stakeholders to identify high-impact automation opportunities and translate complex technical options into clear business benefits.

• Deep technical proficiency in Power Automate and Blue Prism, leveraging traditional RPA features alongside their newer AI and agent-building modules.
• A proven ability to analyse business processes and identify the correct application of rigid rule-based bots versus adaptive AI agents, supported by a clear commercial and technical rationale.
• Practical experience building workflows involving agent memory, tool-calling, and prompt engineering to handle complex reasoning and unstructured inputs.
• The skill to collaborate directly with business users, understand their operational bottlenecks, and design solutions that directly improve their workflows.
• A strong understanding of how to structure data for automation and monitor for logic drift in probabilistic systems to ensure long-term solution accuracy.
• An engineering-focused mindset and experience with modern languages - ideally Python - will further strengthen your impact in this role.

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies