UX/UI Designer

The opportunity:We have an exciting opportunity for an experienced Senior UX Designer to join our rapidly expanding CX team, where you will work alongside Leads in UX, UI and Service Design, Optimisation and Consulting.

Reporting into the Lead UX, this is a role requiring someone with excellent ecommerce/online experience, and who has a portfolio to prove it.

As Senior UX Designer, you'll be a key part of the team and expected to take the initiative in ensuring the customers' needs and our clients' requirements are fully understood and met by the proposed solution. This is a practical role requiring someone with excellent technical ability who can lead and craft UX project deliverables across all phases of the design process, including running business requirements workshops, research and usability testing, and the creation of design artifacts such as journey maps, wireframes and prototypes.

What you'll get to do:

Designing and running product definition and UX requirements workshops

Scoping and managing a variety of both qualitative and quantitative research

Analysing research data to identify and generate meaningful insights and behavioural patterns

Using design thinking techniques to identify opportunity areas for new experiences, propositions, products and services, then help bring together the thinking around feasible, and viable solutions

Creating design artefacts - e.g., personas, journey maps, storyboards, process flows, information architecture diagrams, wireframes, prototypes, etc

Communicating, defending and building consensus around the desired product strategy and/or suggested design approach

Working closely with stakeholders, fellow designers, program managers and developers, contributing to the improvement of the design quality and final user experience

Collaborating with Account Leads, Head of UX, Head of CX and clients as a part of the creative process, understanding business drivers and provide UX leadership to clients and internal teams

Presenting and communicating your ideas and design rationale both to working groups and C-Suite

Significant proven experience, ideally at an agency

Compelling portfolio that demonstrates high quality, best in class UX design

Breadth of experience in e-commerce or complex journeys.

Experience owning the full UX process, including running discovery phases (both internal and external and qualitative and quantitative research), and solving complex problems using design-thinking methods and techniquesSolid information, interaction and experience design skills

Ability to understand the array of technical constraints, user goals and business requirements that shape current and future developments

Strong portfolio is a must, Job Description The Digital Innovation for Student Success (DISS) team is expanding its design capability to meet increasing demand for high-quality, human-centred digital services across the University. We are seeking a Senior UX & Design Officer with strong skills in UX...

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