IT Support Engineer

Recruit Ventures is hiring an IT Support Engineer / Helpdesk Engineer for 1st line and 2nd line support, to join our Helpdesk Support Team based in Dereham, Norfolk.

This is an opportunity for a capable, dependable and ambitious support professional to play a visible role in a growing UK business that supports a network of offices and staff nationwide.

This role will suit someone who enjoys being the person others trust when something matters: the person who stays calm, communicates clearly, fixes what can be fixed, and takes responsibility for seeing issues through.

You'll be supporting users across a broad range of day-to-day IT and business systems, delivering 1st line and 2nd line support and helping keep colleagues productive across our UK office network.

What makes this role different

We value people who combine technical competence, sound judgement and genuine care for the user experience.

You won't just be logging calls and passing problems on. You'll be expected to think, troubleshoot, prioritise, communicate and improve.

If you take pride in high standards, enjoy variety, and want to be part of a business where reliable people make a real impact, we'd like to hear from you.

What you'll be doing:

Acting as a first point of contact for users by phone, email, chat and remote support Delivering 1st line and 2nd line IT support across desktops, users, networks, devices and office systems Troubleshooting and resolving issues efficiently, with clear updates throughout Escalating issues appropriately and working with internal colleagues and third-party providers where needed Supporting users with day-to-day IT and business application queries Assisting with database and CRM system configurations and support Assisting with hardware configuration, setup, sourcing and deployment Monitoring alerts, incidents and support cases to ensure issues are followed through Providing a high standard of service, aftercare and practical support to end users, Virtualisation Hyper-V Citrix SQL Switching WAN environments HTML / PHP AI

The kind of person who succeeds here:

Communicates clearly and professionally with users at all levels Can make technical issues understandable and manageable Stays composed under pressure and prioritises effectively Takes ownership rather than waiting to be chased Enjoys solving problems properly, not just quickly Brings a positive, helpful and dependable approach to the team

Some people take ownership, solve problems properly, reassure users, and make the whole business run better., We're interested in people who are capable, proactive, organised and user-focused.

You should have experience in a helpdesk, desktop support or IT support role, with a solid grounding in some or most of the following:

1st line and 2nd line IT support Microsoft Word, Excel, Outlook and PowerPoint Active Directory and Microsoft Exchange Routers, Cat5 networks, VPNs and printers Mobile Device Management platforms General user support and business application support Ticketing systems and remote desktop tools

Salary: £35,500 + bonus + on-call supplements Bonus scheme: Company-wide bonus scheme Hybrid working: 2 fixed days working from home, or fully office-based if preferred Healthcare: Optional private healthcare scheme Holiday: 20 days annual leave, increasing by 1 day per year of service up to 25 days, plus your birthday off Pension: Company pension scheme Parking: Free on-site parking

About Recruit Ventures:

Established in 2011, Recruit Ventures is a leader in the UK investment sector for start-up recruitment businesses. We support business owners across the UK to launch and grow their own recruitment companies, providing investment, back-office support and a long-term platform for sustainable growth.

We've built a reputation for consistency, profitability and expansion, and we are looking for people who want to contribute to a business that values reliability, initiative and high standards.

Apply

If you're the kind of IT support professional who likes to be trusted, relied on and respected for doing the job properly, we'd like to hear from you.