Helpdesk Operator - Shift

You will report directly to the Workflow Supervisor and will be responsible for receiving, logging, and updating Workflow requests, whilst ensuring that the operation supports and complies with the Birmingham New Hospitals Project Contract specification. The successful candidate will also plan and dispatch all work that is logged on the Helpdesk.

The Helpdesk Operators play a Crucial role within the Birmingham Hospitals project, they will be responsible for planning and dispatch all work that comes through the helpdesk and will be the first point of contact for all Customers requesting repairs for any service we provide.

Please note before applying:- This role is 10 hour shifts working on a 4 days on 4 days off pattern with rotating shifts on 07:00-17:00, 11:00-21:00 & 21:00-07:00 with an average weekly hours of 35.

What will you deliver?

• Input & prioritisation of Service Requests from Users via verbal and electronic methods.
• Dispatching of Reactive Work Orders.
• Closing down of Reactive Work Orders.
• Preparation and issue of Planned Maintenance Work Orders.
• Closing down of Planned Maintenance Work Orders.
• Assist in the maintenance of Workflow records & filing system.
• Assign work, monitor and follow up Subcontractor Works.
• Input and retrieve data efficiently and accurately on a daily basis using the computerised systems within Helpdesk, producing information and reports as and when required.
• Purchase Requisition and Ordering processing for materials and Subcontractors.
• Control & monitor flow of all job requests.
• Provide administrative support in keeping records (sickness/holiday absences, works, inspections, audits, etc.) producing reports and general office administration.
• Act as first point of contact for internal and external parties providing information on departmental procedures where appropriate.
• Provide cover for colleagues during sickness, annual leave etc.
• Attend and participate in Training courses as required and to undertake any training in the future as may be required to ensure the duties of the post are effectively carried out.
• Familiarisation of the Operation and Site.
• Undertake special project work as and when require.
• Participate in the EQUANS 1:1 appraisal process.

Do you have experience in Maximo?, * Skilled in Help Desk call processing.

• Excellent communication skills.
• An effective communicator both written & oral.
• Able to plan, prioritise and allocate work.
• Self-disciplined and able to work on own initiative.
• Flexible and adaptable approach to work.
• Preferably Maximo trained, however job specific training can be provided.

Equans is looking for a Helpdesk Operator to join our team based at Queen Elizabeth Hospital, Birmingham on a permanent basis. This is a full time role working 35 hours per week on a 4 on 4 off shift pattern. On offer is a competitive salary, shift allowance and benefits package., On offer is a competitive salary and benefit package, which includes;

• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group. Our ambition At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values-Accountability, Respect, Team Spirit, and Service Focus. We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.