Desktop Support Engineer L1

We are looking for a proactive and customer-focused IT Support Engineer (L1) to join our support team. The role involves providing first-line technical support, troubleshooting IT issues, and ensuring smooth operation of IT systems for end users., * Provide first-level technical support for hardware, software, and network issues.

• Respond to service desk tickets, emails, and phone requests from users.
• Troubleshoot issues related to Windows OS, Office 365, printers, and basic networking.
• Assist with user account management, password resets, and access requests.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Escalate complex issues to L2/L3 support teams when required.
• Maintain accurate documentation of issues and solutions in the ticketing system.
• Ensure compliance with IT policies and security standards.

Do you have experience in Zendesk?, * Basic knowledge of Windows Operating Systems and Microsoft Office 365

• Understanding of Active Directory and user management
• Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• Basic networking knowledge (IP, DNS, DHCP)
• Good troubleshooting and communication skills

Preferred Qualifications:

• Degree or diploma in Information Technology, Computer Science, or related field
• Certifications such as CompTIA A+, ITIL Foundation (optional)