Supporter Database Administrator

To play a central role within the Supporter Care team, ensuring that everyone who supports the Hospice is appropriately acknowledged. This will involve taking a lead on processing donations, providing excellent care and stewardship to Hospice supporters, and maintaining the non-clinical database Raiser's Edge to the highest possible standard. The position is an integral part of the Income Generation team at the Hospice, and so the post holder is expected to be a positive and reliable team player, supporting the immediate needs and long-term goals of the team., Supporter Care

• To ensure donors and fundraisers are thanked for their support in an appropriate and timely manner.
• To help develop and implement donor journeys, providing effective stewardship and management of active supporters.

Database Administration

• To actively contribute to the accuracy of the fundraising database, Raiser's Edge, including updating details, recording donor preferences, acknowledging donations and updating Gift Aid declarations.
• To assist with accurate data sharing and management across the Hospice, working with a wider data management team.
• To provide accurate segmentation of the database in order to facilitate effective communications with supporters.

Donation Processing

• To process donations made to the Hospice, in whatever format, following in-house process under the guidance of the Supporter Care Manager.
• To manage the processing of online fundraising platforms, including reconciling income to the database and communicating with fundraisers.
• To process event registrations, working closely with the events team to ensure accuracy and consistency.
• To work closely with the finance team to ensure the accuracy and reconciliation of the database to the financial system.
• To ensure compliance with all relevant legislation, including GDPR, PCI compliance and information governance

Other Duties

• Support the Income Generation Team by providing answers to queries regarding donations and/or donors.
• Support the work of the inhouse Lottery team.
• Provide support at events, this may involve working outside normal office hours, Time Off In Lieu will be given.
• To act as a point of contact for enquiries coming into the office, including telephone enquiries and visitors in reception. Provide an excellent level of support and respond appropriately to the needs of donors or fundraisers, pass on messages where appropriate and deal with their queries as necessary.
• As a member of the Fundraising Team, work towards and effectively support the broader fundraising activity at the Hospice.
• Maintain confidentiality of donors, patients, and staff data at all times.
• To continuously seek to maintain and improve own level of skills, undertaking learning and development as appropriate.

General

• As a member of the Income Generation Team, work towards and effectively support the broader activity.
• To undertake any other duties as required by management.

Control of Infection

Prevention and management of infection is the responsibility of all members of staff and volunteers working at East Cheshire Hospice and forms an integral element of patient safety programmes. Where control of infection regimes are in force they are to be complied with at all times and staff are reminded of the importance of maintaining a high standard of personal and environmental hygiene and to follow local protocols.

• Data processing and management.
• Administration support.
• Experience of providing excellent customer care.
• Use of a relationship database, preferably Raiser's Edge.
• Working with financial controls and cash handling.
• Dealing with the public.

Skills

• Highly computer literate, including accurate keyboard skills and Microsoft Office.
• Ability to work to a high accuracy level at a reasonable pace.
• Problem solving, analytical skills and an ability to use your initiative.
• Ability to prioritise workload.
• Good written and verbal communication skills.
• Ability to defuse complaints and difficult situations.

Behaviours

• Positive and energetic can-do attitude.
• Friendly and outgoing personality.
• Team player.
• Ability to take responsibility for own personal development and be proactive in keeping abreast of the fundraising sector and relevant training opportunities.
• Excellent team working and interpersonal skills with a flexible and supportive attitude to colleagues.

We understand that people perform better when they can be themselves and that by creating an environment that includes everyone, our staff will perform to their full potential.

We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

Safeguarding Statement

At East Cheshire Hospice we are committed to creating and maintaining a safe and secure environment for all individuals. Safeguarding is a top priority for us, and we expect every staff member to share this responsibility and be aware of their role in protecting vulnerable individuals.

All employees must adhere to our safeguarding policies and procedures, which are designed to prevent harm, abuse, or neglect to individuals within our care and those who work for the organisation. We expect our staff to be vigilant, take immediate action when concerns arise, and report any safeguarding issues promptly to the designated Safeguarding lead.

Commitment to Sustainability

East Cheshire Hospice are committed to act responsibly, consider the wider implications of our actions, and strive to better our practices to minimise waste, energy and our carbon footprint whilst achieving the charity's service objectives and ensuring patient care is not adversely impacted.

Job Types: Full-time, Permanent

Pay: £24,733.00 per year

Benefits:

• Free parking
• On-site parking