IT Site Support Engineer

We're looking for a Site Support Engineer to join our brilliant team here at AO HQ in Bolton! We have a team of 3 engineers, and together we're on a mission to deliver top notch 1st & 2nd line support to AO's ever growing family of 2,000+ users.

This is a hands on, people focused role where no two days look the same. One minute you'll be getting a new starter up and running, the next you'll be fixing a laptop, troubleshooting a stubborn bit of software, or helping an AOer get their tech back on track. You'll support a mix of devices, applications, and systems, and you'll be the friendly face people rely on when something isn't working quite how it should.

You won't just be reacting to issues either, but also helping to keep our site in great shape, and helping us deliver an experience that feels simple, smooth, and reliable for everyone who works here. You'll have the freedom to spot opportunities, make improvements, and really put your stamp on things. Plus, you'll get stuck into projects with the team that drive better service and boost efficiency across the board.

Here's What You Can Expect To Be Doing

• Solve the real problems: Diagnose software issues, login problems, network hiccups, kit failures, device setups, and everything in between, to get colleagues back up and running quickly.
• Get hands on with fixes: Troubleshoot and repair laptops, desktops, mobiles, printers, and meeting room kit that keep our operation running smoothly.
• Own the day to day tech: Build and configure new devices, manage user accounts, support Microsoft 365 apps, look after shared equipment, and keep tech across our site working smoothly.
• Keep everything healthy: Use monitoring tools to check patching, device performance, connectivity, and core systems, stepping in early to prevent small issues becoming bigger ones.
• Keep things moving: Work through daily tickets from our service desk, prioritise what needs action first, and jump in when something gets escalated.
• Support our people: Provide friendly, deskside help across our Bolton HQ
• Be ready to roll: Provide onsite or offsite support when needed (travel across the UK will be part of the job).

• Strong working knowledge of all Windows OS, including Windows 10 and 11, and some macOS
• Skilled in hardware repairs for laptops, desktops, and mobile devices
• Good understanding of printers and print management solutions
• Extensive experience with the Microsoft 365 suite
• Familiar with Microsoft Azure Active Directory and Exchange (online and on-premises)
• Good grasp of networking and internet technologies, including OS setup and configurations, plus troubleshooting DNS and DHCP
• Experience with software deployment tools like SCCM and Intune
• Confident using device configuration tools such as Autopilot and Intune
• Experience with service desk software (e.g., HaloITSM)

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!, Surname * Email * Mobile * Upload your CV * Choose to upload file

That's great! We'd love to know more about you!

How do you describe your gender identity? How do you describe your ethnic background? How do you like to describe your sexual identity or sexual orientation? Do you identify as a person with a disability or are you a person with accessibility needs? How would you describe your Neurodiversity?

Great! Do you require any reasonable adjustments if we were to invite you to an interview?

Reasonable adjustments

What are reasonable adjustments?

We want to make sure you have the best possible experience throughout our recruitment journey. If there's anything we can do to make the process more comfortable or accessible, like arranging a ground floor meeting room for an interview or having a sign language interpreter join you, please let us know below. We're here to support you every step of the way. If this role was recommended to you by someone already working at AO, please tick the box and let us know their name. Referrer First Name Referrer Last Name By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.com

Your applications in!

One of our recruitment team will be in touch soon with an update as soon as they can.

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AO is for everyone!

We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work.

We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do.

We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations.

And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. Read more

How will we use the data?

After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve.

The data collated won't have any impact on your application and is not shared with hiring managers or the recruitment team.

We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it. But we're more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too. We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.