VDI Support Engineer (Omnissa Horizon)

International consulting group founded in 2019, Ekkiden fosters an ecosystem of passionate and committed consultants who lead organizational, operational, and technological transformation projects in IT/Digital, Industry/R&D, and Sustainability, for large enterprises and SMEs in France, Switzerland, Spain, and Germany.

About The JobAt Ekkiden, we are looking for a VDI / EUC Support Engineer to join an international project within a highly demanding enterprise environment.

In this role, you will be responsible for the operational support and stability of a virtual desktop infrastructure based on Omnissa Horizon (formerly VMware Horizon). You will work closely with internal teams to ensure a reliable and high-performance end-user computing experience, handling incidents, service requests, and platform-related issues.

This position is ideal for professionals with a strong support mindset, solid troubleshooting capabilities, and hands-on experience in VDI environments.

Responsibilities

Operate and support the frontend management of the Omnissa Horizon VDI solution

Handle daily operational tasks, incident resolution, and service requests

Troubleshoot VDI-related issues and ensure service stability

Collaborate with internal teams to resolve user and platform issues

Perform root cause analysis and contribute to continuous service improvement

Support application lifecycle activities, including software packaging

Work within structured IT service management processes

Mid-level experience as a VDI / EUC / Support Engineer

Proven hands-on experience with Omnissa Horizon (formerly VMware Horizon)

Strong experience in incident and request management in production environments

Solid troubleshooting and problem-solving skills

Experience working in enterprise IT environments

Good understanding of virtual desktop technologies

English level B2 or higher

We Offer

Join us at the right time to make your mark in a fast-growing organization

Various missions and projects that will allow you to have a real impact on the company

The ability to work autonomously and to drive new initiatives

A career path adapted to your personality, both in terms of role and location

A strong culture, based on sharing, respect, ambition, and team spirit

The opportunity to manage teams and develop your area of expertise by leading one of our squads Develop your management and leadership skills , because, at Ekkiden , consultants look after the careers of other consultants. Gone are the days when your career was driven by a salesman! Health insurance What's the Recruitment Process Like at Ekkiden?At Ekkiden, we're committed to providing a positive experience for every candidate.