IT Administrator

We're seeking an IT Administrator to provide first-line support, maintain core IT systems, and assist with a range of improvement projects for our client in Pencoed.

What you'll be doing:

• Provide first-line / desktop support end users across the organisation.
• Perform routine IT maintenance.
• Maintain helpdesk tickets and report weekly KPIs to the Head of IT.
• Support cybersecurity processes including patching, backups, and antivirus.
• Assist with and drive IT projects and initiatives.

• Experience with Microsoft 365 (Office, Teams, SharePoint) and 365 admin tools (Entra, Intune, Exchange, MDM).
• Knowledge of Windows 11, Active Directory, GPO, iOS/Android.
• Understanding and experience of networks, firewalls, switches, and patch panels.
• Hardware/software maintenance experience.
• Strong communication skills and ability to manage multiple tasks.
• HND / degree in IT or related field is preferred.