IT Support Analyst (1st & 2nd Line Support)

At Money Advice Trust, we're passionate about making a positive difference. We're looking for an IT Support Analyst to join our IT team. In this role you will provide 1st and 2nd line technical support across our IT and telephony systems, helping colleagues resolve issues efficiently and ensuring our technology runs smoothly. This position is ideal for someone with existing IT support experience or a recent IT-related qualification who is eager to develop their skills further.

What will you be doing as an IT Support Analyst?

In this varied role and hands-on, you will support a wide range of IT operations, including:

· Responding to IT queries from colleagues and providing helpful, timely support

· Troubleshooting issues across software, hardware, networks, and business system

· Supporting our Webchat and Telephony systems

· Managing user accounts, passwords, permissions and access rights

· Producing and maintaining documentation and help guides for users

· Help deliver IT projects and carry out daily system checks to ensure optimal performance

· Experience working in an IT support role or a recent IT-related degree

· Knowledge of Microsoft technology stack, Windows 10 or above, Active Directory, The Microsoft 365 platform including Exchange Online, Teams and Intune

· Telephony Systems

· Strong customer service skills and the ability to communicate clearly with users

· Good problem-solving skills, attention to detail and the ability to prioritise tasks under pressure

Experience in the following areas would be helpful, but not essential

· Zero Trust Network solutions

· Network Troubleshooting

If you're someone who is self motivated, enthusiastic, proactive, keen to learn and adaptable to new technologies along with being a strong team player who can build positive relationships then we'd love to hear from you!

What We Offer

We believe in taking care of our people, and we offer a great range of benefits, including:

· 29 days annual leave plus bank holidays

· A contributory pension scheme

· Remote working arrangement with some office attendance

· Generous Life Insurance

· Wellbeing days to support your mental health

· A healthcare cashback scheme

· Access to an Employee Assistance Programme

· Working outside the UK (up to 30 days in a 12-month period)

· Free on-site gym

· Enhanced maternity pay