IT Support Assistant

We are seeking a proactive and approachable IT Support Assistant to join our team. This role involves providing day-to-day IT support across the organisation, ensuring that staff have the tools, technology, and assistance they need to perform their roles effectively. The ideal candidate is quick-thinking, an excellent communicator, and has a solid foundation in IT systems and office technology., * Respond promptly to IT queries from staff, providing clear and concise guidance and support.

• Troubleshoot and resolve hardware, software, and network issues efficiently.

• Perform password resets, account management, and other routine IT tasks.

• Set up and configure new laptops, desktops, and other technology for new staff members.

• Assist and collaborate with colleagues across different teams and departments, including supporting Kinetic Software systems.

• Document issues, solutions, and processes to improve team knowledge and efficiency.

• Identify recurring problems and propose solutions to enhance IT operations.

Do you have experience in macOS?, * Operating Systems: Windows 11, macOS basics.

• Office Productivity Software: Microsoft 365 (Word, Excel, Outlook, Teams, OneDrive).

• Authentication & Access Management: Single Sign-On (SSO) solutions.

• Password resets, account management, user permissions.

• Email & Collaboration Tools: Exchange, Teams, video conferencing tools.

• Hardware: Laptops, desktops, monitors, docking stations, printers, phones, peripherals.

• Networking basics: Connecting devices to Wi-Fi, troubleshooting network issues, VPN usage.

• Device Setup & Configuration: Imaging, software installation, configuring new laptops/devices.

• Ticketing & Support Systems: Jira Service Desk, ServiceNow, Freshdesk, or similar.

• Data Storage & Sharing: OneDrive, SharePoint (optional).

Nice-to-Have / Bonus Skills

• Basic understanding of Active Directory and group policies.

• Knowledge of cloud services (Azure, AWS basics).

• Mobile device setup and troubleshooting (iOS, Android).

Key Skills and Qualifications:

• Strong interpersonal and communication skills; able to explain technical issues clearly to non-technical staff.

• Quick thinker and problem solver, able to adapt to evolving IT challenges.

• Approachable and customer-focused with a collaborative mindset.

• Solid foundation in IT, including knowledge of operating systems, office software, and common office technology.

• Experience with IT ticketing systems and support processes is a plus.

• Able to work independently as well as part of a team.

• Strong organisational skills and attention to detail.

At Kinetic, we believe work should come with rewards that make a real difference. Here's just a taste of what you can expect when you join us:

• 25 days holiday (plus bank holidays) - with extra days the longer you're with us
• Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you
• Enhanced pension contributions to support your future
• Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team
• Salary sacrifice schemes for electric vehicles and cycle-to-work
• 24/7 access to our Employee Assistance Programme for confidential advice and support
• A full annual health check to keep you at your best
• A flexible benefits platform - from life assurance and learning opportunities to retail discounts and cinema tickets
• A genuine people-first culture where your growth and wellbeing come first
• Performance-related bonus scheme to reward your contribution
• Regular socials - from team get-togethers to all-company celebrations, with each department owning a budget for their events
• The opportunity to attend group conferences, away days and learning forums both in the UK and abroad - network with other talent

We've created a welcoming office environment, with well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.

Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.

At Kinetic we're redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation - helping them thrive in a fast-changing world. But we're more than just software. We're a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work - and have fun while doing it. Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you're ready to help shape the future of operational technology in education and events, we'd love to meet you.